Specialist I, Content Mgmt, Amazon Candidate Connection Service (ACCS), Workforce Staffing

Description

The Amazon Candidate Connection Services (ACCS) Global Content team is looking for a detail-oriented Content Specialist to own and manage agent-facing and candidate-facing knowledge content across multiple markets and platforms. In this role, you will author, maintain, optimize, and validate knowledge base articles, communication templates, and AI-ingested content that enables support for candidates throughout the hiring process.

You will work cross-functionally with program managers, subject matter experts, and country specialists to deliver clear, actionable content that drives agent efficiency and improves the candidate experience across a global operation spanning multiple countries, contact channels, and languages.

Success in this role means markets have accurate, up-to-date agent-facing content for every launch and process change.

Key job responsibilities
- Author, update, and maintain knowledge base articles, communication templates, and chatbot content covering internal hiring processes and candidate FAQs across multiple global markets
- Support country launches and content preparation, including platform migrations
- Localize and adapt content for assigned markets — translating process changes from SMEs and program teams into clear, actionable, agent-ready content adapted for country-specific requirements
- Triage and prioritize incoming content requests from cross-functional stakeholders, including time-sensitive updates with strict SLA requirements
- Partner with program managers, quality teams, and country specialists to ensure content accuracy, relevance, and alignment with operational priorities
- Publish and manage content within multiple content management systems, maintaining version control and content lifecycle standards across platforms with distinct authoring interfaces and governance models
- Contribute to quality improvements by identifying content gaps and proposing improvements
- Support AI-assisted content workflows, including validating outputs from content adaptation tools and ensuring quality standards are met

A day in the life
You'll balance reactive and proactive work daily, triaging urgent process changes that need same-day turnaround alongside longer-term content builds for platform launches. Expect collaboration with program managers and country specialists across time zones, leveraging AI tools to draft and adapt content for new markets, and validating outputs to ensure accuracy and quality. You'll have autonomy to manage your own workload and prioritize across competing requests.

About the team
The ACCS Global Content team is responsible for all ACCS agent-facing and candidate-facing content. We manage knowledge articles, communication templates, and chatbot-ingested content that agents and AI systems use to support candidates throughout the hiring process. We partner with program managers, quality teams, and tech to keep content accurate and current. We're building AI tools to work faster across markets and languages. The team is globally distributed and values ownership, curiosity, and bias for action.

Basic Qualifications

- 3+ years in content development, technical writing, or knowledge management
- Experience authoring and maintaining knowledge base articles or technical documentation for an operational audience
- Experience working with content management systems (CMS)
- Strong written communication skills in English with the ability to translate complex processes into clear, concise, actionable content
- Experience managing multiple concurrent content projects with competing deadlines
- Ability to follow and contribute to team style guidelines and content standards

Preferred Qualifications

- Experience in workforce staffing, HR operations, contact center, or high-volume hiring environments
- Experience with content localization or managing content across multiple markets and languages
- Experience with structured content management platforms
- Familiarity with AI-assisted content tools and workflows
- Experience triaging time-sensitive operational content requests
- Experience with data analysis to inform content strategy
- Experience supporting product or platform launches from a content perspective

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.