Agent Service Coordinator

The Agency is a global, boutique real estate brokerage representing a portfolio of properties across the world’s prime markets and celebrated destinations. The Agency is one of the fastest-growing luxury, boutique brands in the world. Our clients and agents benefit from our international team across in-house creative, public relations and technology. The Agency has closed more than $100 billion in real estate transactions since 2011, comprising over 170+ offices in 17 countries and counting.

The Position:

The Agent Services Coordinator will manage the day-to-day needs of all agents in our Brentwood, Venice & Manhattan Beach offices. Responsibilities generally include use of our proprietary platforms, in-person troubleshooting, and daily interactions with luxury real estate agents. This individual will be responsible for a unique set of day to day tasks within the organization, but will function as part of our corporate team.

What You’ll Do:

- Oversee general reception items, office organization, and daily office management.

- Act as the primary liaison between the office and various departments such as Marketing, Agent Experience, etc.

- Maintain office supplies, equipment, and ensure grab-and-go marketing collateral is neat and organized for agent use.

- Assist with in-office meetings and events, including space preparation, setup, and breakdown.

- Collaborate with fellow office staff to ensure a positive experience and culture for the agent community.

- Assist with administrative transactional tasks, possibly including processing leases and facilitating commission checks.

- Coordinate facility management, including equipment troubleshooting, and repair coordination.

- Manage relationships with office agents, understanding their immediate business needs and advising them on how to utilize marketing tools and resources.

- Actively use proprietary tech systems to create various deadline-oriented marketing materials, including listing presentations, listing collateral, and industry-specific advertising. Execute small adjustments and quick fixes to existing marketing materials.

- Assist agents with simple marketing requests, and in-person troubleshooting.

- Adhere to brand standards in all marketing materials, and facilitate agent adoption of those standards in all assets produced.

- Will work 4 days/week in Brentwood; 1 day/week alternating between Venice and Manhattan Beach offices

Who You Are:

- Bachelor’s Degree preferred.

- 0-2 years of experience in office administration, marketing, and/or customer service.

- Real estate industry and/or luxury brand experience or strong interest is a plus

- Excellent Customer Service skills

- Proficient use of Canva and basic design understanding (production level)

- Prior Google Suite, Adobe Acrobat DC, DocuSign, and Zip Forms experience is a plus.

- Must be tech-savvy and comfortable with the usage of general business software

- Self-starter mindset

- Ability to travel between multiple office locations as needed

- An interest in client services and relationship-building

- Ability to prioritize and multitask

- Excellent written and verbal communication skills

- Strong attention to detail

- Strong organizational skills

Benefits & Perks:

- Paid time off

- Professional development budget

- Comprehensive health benefits

- 401(k)

- HSAs FSAs

- Employee Assistance Program (EAP)

Compensation:

Base Salary - $23-25/hour USD. Compensation will be determined based on the skills and qualifications of the applicant along with the requirements of the position.