Sr. Practice Assistant

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary
Mass General Brigham Radiation Oncology at Emerson Hospital is expanding its team and seeking a Sr. Practice Assistant to help support an increasingly busy and dynamic practice. This newly created position offers the opportunity to join a highly collaborative, patient-centered team.

In this role, you will serve as an integral member of the front desk team, supporting patient check-in and check-out, appointment scheduling, insurance verification, and prior authorization activities. As the first point of contact for many patients, you will play a key role in creating a welcoming and seamless experience throughout their care journey.

Schedule Information
This is a full-time, Monday through Friday position. The schedule will primarily consist of standard business hours, particularly during onboarding and training. As clinic operations expand, there may occasionally be a need to work a mid-shift schedule (such as 11:00 AM to 7:30 PM) to support extended patient access hours. Any schedule adjustments are planned in advance, allowing staff to maintain predictability and work-life balance. Flexibility is appreciated, but employees are not expected to stay unexpectedly beyond their scheduled hours.

This is an excellent opportunity for a customer-focused professional who enjoys working in a team environment and thrives in a role that combines patient interaction, organization, and operational support within a growing healthcare practice.

Qualifications

Primary Responsibilities

- Provide administrative support to multiple physicians in a fast-paced clinical environment.
- Perform all front desk check-in and check-out functions, including insurance verification and copay collection.
- Schedule patient consultations, follow-up appointments, imaging studies, and other related visits.
- Obtain prior authorizations for imaging studies when required.
- Obtain insurance referrals as needed.
- Obtain insurance authorizations for radiation therapy treatments.
- Review daily Mosaiq schedules to ensure patient clearance.
- Arrive and queue patients in Mosaiq for clinic appointments.
- Present and explain HIPAA and Massachusetts Patient Rights documentation and obtain patient signatures.
- Ensure compliance with Radiation Oncology patient identification and wristband policies.
- Schedule inpatient transportation in Epic using the Patient Transport Tracking module.
- Contact inpatient units each morning to confirm patient treatment schedules and transportation arrangements.
- Answer and manage multiple high-volume telephone lines professionally and efficiently.
- Scan patient documentation, including consent forms and other clinical records, into Epic.
- Prepare consultation charts, including obtaining outside medical records when necessary.
- Monitor and manage the Front Desk Epic In Basket pool.
- Assist with patient reminder calls.
- Assist with Epic work queues.
- Coordinate daily scheduling and workflow to support efficient department operations.
- Maintain compliance with HIPAA privacy and confidentiality policies.
- Participate in special projects related to billing, charge entry, compliance, operational improvement initiatives, and other department priorities.
- Perform additional duties and special projects appropriate to the level of the position, as assigned.

Qualifications

Required

- High school diploma or equivalent.
- Strong organizational, communication, and customer service skills.
- Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.
- Demonstrated ability to work independently with minimal supervision.
- Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
- Knowledge of general office operations and administrative procedures.
- Ability to interact professionally and effectively with patients, providers, staff, and all levels of management.
- Flexibility to adjust work hours to support departmental coverage, including closing responsibilities as needed.

Preferred

- Associate's degree or higher.
- Two to four years of experience in a medical office or ambulatory healthcare setting.
- Experience with Epic and/or Mosaiq electronic medical record systems.
- Knowledge of medical insurance verification, referrals, and prior authorization processes.

Additional Job Details (if applicable)

Remote Type
Onsite

Work Location
133 Old Road to Nine Acre Corner (aka ORNAC)

Scheduled Weekly Hours
40

Employee Type
Regular

Work Shift
Day (United States of America)

Pay Range
$19.37 - $27.71/Hourly

Grade
4
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:
1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.