On-Site Service Engineer – Data Center / Server Hardware

What success looks like in this role:

Unisys Corporation is seeking an experienced   On-Site Service Engineer (OSE)   to provide hands-on support for   enterprise data center servers and hardware environments , including next-generation AI infrastructure.

This is a   hands-on   server   hardware and break/fix role . The successful candidate will have direct experience diagnosing, repairing, replacing, and   maintaining   enterprise server hardware in a data center, field service, or customer-facing environment.

Prior AI experience is not   required .   Strong experience with enterprise servers and data center hardware is   the   priority.

What   You’ll   Do

- Provide on-site technical support for   Dell PowerEdge and other enterprise server hardware

- Diagnose and resolve   server hardware failures and system issues   to minimize customer downtime

- Perform hands-on hardware installation, removal, replacement, and repair, including:

- Memory/DIMMs

- CPUs/processors

- Power supplies

- Fans and cooling components

- Hard drives/SSDs

- RAID/HBA components

- NICs and other PCIe components

- GPUs and accelerator hardware

- Motherboards/system boards and other server components

- Perform   rack-and-stack, server installation, cabling,   component   swaps, and hardware configuration

- Troubleshoot issues involving   server hardware, BIOS/firmware, operating systems, and hardware diagnostics

- Perform firmware and BIOS updates and   utilize   server management tools such as   Dell iDRAC or comparable platforms

- Execute both   reactive break/fix and preventive maintenance   following established procedures

- Troubleshoot and isolate hardware failures using documented diagnostic procedures and technical resources

- Work directly with customers and internal technical teams during service events to communicate status, troubleshoot issues, and drive resolution

- Accurately document service activities, hardware replacements, troubleshooting steps, and resolution details

- Escalate complex technical issues when appropriate

- Participate in on-call rotations and provide extended coverage as   required

You will be successful in this role if you have:

- 3+ years of hands-on experience supporting enterprise servers, data center hardware, or similar infrastructure

- Direct, hands-on experience physically working on server hardware   — installing, removing, diagnosing, repairing, or replacing server components

- Experience troubleshooting and replacing components such as   memory, CPUs, power supplies, storage, RAID/HBA, NICs, fans/cooling systems, PCIe components, or GPUs

- Experience working with   rack-mounted enterprise servers   in a data center, field service, or customer environment

- Strong understanding of server hardware architecture and troubleshooting   methodology

- Experience with   hardware diagnostics, BIOS/firmware, and server management tools

- Familiarity with   Linux or similar operating systems

- Strong troubleshooting and problem-solving skills with the ability to independently diagnose hardware issues

- Comfortable working independently in a customer-facing environment

- Ability to clearly communicate technical issues and resolutions to customers and internal teams

- Ability to   lift up   to   50 lbs. , travel to customer sites, and support flexible/on-call schedules

Preferred Qualifications

- Experience supporting   Dell PowerEdge   servers

- Dell or other enterprise hardware certifications

- Experience with   iDRAC,   iLO , or comparable server management platforms

- Experience supporting   GPU/AI server infrastructure

This role may require access to export-controlled commodities and technology.  Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] or alternatively Toll Free: 888-560-1782 (Prompt 4).  US job seekers can find more information about Unisys’   EEO commitment here .