Assistant Home Shopping Manager

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Position Purpose

The Assistant Home Shopping Manager supports the Home Shopping Manager in overseeing all aspects of the online shopping and order fulfillment operation. This position helps ensure customers receive accurate, timely, and high-quality orders while supporting department sales, productivity, labor management, and customer satisfaction goals. The Assistant Home Shopping Manager provides leadership, training, and operational support to the Home Shopping team and assists in managing daily fulfillment activities.
Key Responsibilities Department Operations

- Assist in directing daily Home Shopping operations, including order selection, staging, quality review, and customer pickup or delivery processes.

- Help ensure all customer orders are fulfilled accurately, efficiently, and within established service level expectations.

- Monitor workflow and staffing to maintain productivity and customer satisfaction goals.

- Support execution of company initiatives, promotions, and operational programs.

- Ensure proper use of Home Shopping technology, handheld devices, and order management systems.

Leadership & Team Development

- Provide leadership and direction to Home Shopping associates and selectors.

- Assist with hiring, onboarding, training, coaching, and developing department associates.

- Promote a culture focused on customer service, productivity, and accountability.

- Support labor scheduling and workforce planning based on sales volume and operational needs.

- Lead department operations in the absence of the Home Shopping Manager.

Customer Service

- Deliver exceptional customer service through timely and accurate order fulfillment.

- Resolve customer concerns, substitutions, delivery issues, and service inquiries in a professional manner.

- Ensure associates maintain customer-focused standards during all interactions.

- Promote customer satisfaction through high-quality product selection and order accuracy.

Quality & Order Fulfillment

- Ensure associates select fresh, high-quality merchandise that meets company standards.

- Review substitutions and out-of-stock products to provide the best customer experience possible.

- Monitor order accuracy, fulfillment rates, and service performance metrics.

- Ensure completed orders are properly staged, stored, and prepared for pickup or delivery.

Financial & Inventory Management

- Support achievement of department sales, productivity, and profitability goals.

- Monitor supply levels and coordinate ordering of operational materials as needed.

- Help control department expenses and minimize shrink through proper processes.

- Review operational reports and assist in implementing corrective actions to improve performance.

Food Safety & Compliance

- Maintain compliance with food safety, sanitation, and company operational standards.

- Ensure proper handling, storage, and transportation of fresh and perishable products.

- Promote a safe working environment and adherence to company policies and procedures.

- Support department readiness for audits and operational reviews.

We also provide a variety of benefits including:

- Competitive wages paid weekly

· Access to up to 50% of your earned wages before payday, via our partnership with Stream

- Associate discounts

- Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)

- Time off (vacation, holidays, sick pay). For eligibility requirements please visit https://urldefense.com/v3/__https:/myaci-benefits.com/__;!!K1aXqncla1X7G90AkdLmCg!rAQQIgK5qTHEOZimihiTu-Cq5CqDd5yTyDy2Md9yy2X9n5N5-LNd_VFz-Ph78hdScxWtyckceXfHreYVJ1PsQk_8tfijDVHG5g$ myACI Benefits

- Leaders invested in your training, career growth and development

- An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values – Click below to view video: ACI Values

A copy of the full job description can be made available to you.