About this role
Occupational Summary:
- The Service Manager is responsible for running an efficient and profitable service department. S/he will operate the department at maximum production, controlling costs, building a loyal customer base, maintaining good employee relationships, setting and obtaining sales and profit objectives, and maintaining service records in accordance with dealership and manufacturer requirements.
Essential Job Functions:
- Forecast goals and objectives for the department and push to meet them.
- Strive for harmony and teamwork with all other departments.
- Attend managers meetings as requested.
- Understand and comply with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA, right-to-know, etc.
- Hire, train, motivate and monitor the performance of all service department staff.
- Provide technical assistance to employees as needed.
- Conduct meetings with department employees to discuss activities and issues of mutual interest.
- Monitor all employee payroll records.
- Establish and maintain good working relationships with customers to encourage repeat and referral business.
- Establish and maintain good working relationships with vocational and technical schools to enhance personnel recruitment activities.
- Serve as liaison with factory representatives.
- Promptly handle customer complaints.
- Quality check completed jobs.
- Be aware of new equipment and tools available and recommend purchases.
- Ensure that work areas are kept clean.
- Control the performance of the department efficiency and productivity control, comeback reports, warranty reports, and monthly forecasts.
- Monitor the location and care of shop tools.
- Follow up on parts department orders to ensure parts availability.
- Assist in collection of past due accounts.
- Communicate effectively with co-workers, management and customers.
- Maintain a safe work environment in the department and ensure that all department personnel are following safety programs and have completed required safety training
Qualifications
Qualifications:
- Previous management experience in an auto repair facility
- Valid in-state drivers license.
- Excellent communication skills.
- Ability to operate the department at a profit according to dealership guidelines.
- Tekion experience preferred but not required