Residential Program Manager

Lead Strong Teams. Protect Quality Care. Build Stable Residential Services.

Sample Supports is seeking an experienced Residential Program Manager to oversee residential services for adults with intellectual and developmental disabilities within an assigned geographic region.

This position provides operational leadership across Host Home, Family Caregiver, and supported apartment services. Depending on the assigned region, the role may also oversee an 11-bed assisted living residence.

The Residential Program Manager is responsible for employee leadership, provider oversight, regulatory compliance, service quality, documentation, placement stability, and the health and safety of individuals receiving services. The right candidate can manage multiple service lines, make sound high-level decisions, and remain calm and solution-focused during complex or urgent situations.

What You’ll Be Doing

Program Leadership

- Oversee daily residential program operations across Host Home, Family Caregiver, supported apartment, and assigned assisted living services

- Hire, train, supervise, develop, and manage employees throughout the employment lifecycle

- Supervise residential employees and hold team members accountable for program, documentation, and service expectations

- Establish a positive, professional, and team-focused program culture

- Support employee engagement, performance, retention, and professional growth

- Monitor employee billable hours and service-delivery requirements

- Manage provider contracts and maintain productive relationships with residential contractors

- Use sound judgment to resolve complex concerns and make high-level program decisions

Individual Services and Placements

- Monitor the quality, safety, and consistency of residential services

- Advocate for each individual’s rights, needs, preferences, safety, and quality of life

- Coordinate services with individuals, families, guardians, providers, case managers, healthcare professionals, and interdisciplinary teams

- Use person-centered practices to evaluate needs and ensure appropriate plans are developed and implemented

- Support the development of treatment, behavior, medical, safety, and service plans

- Facilitate referrals, intake, assessments, meet-and-greets, admissions, placements, transitions, and discharges

- Monitor placement stability and address concerns before they affect continuity of care

- Participate in team meetings, court hearings, administrative reviews, and other required proceedings

- Provide ongoing education, training, and resources to employees, providers, individuals, and families

Quality Assurance and Compliance

- Ensure services comply with HCBS requirements, Colorado developmental disability standards, licensing rules, and applicable laws

- Conduct unannounced home visits, residential monitoring, and compliance inspections

- Maintain current, accurate, organized, and audit-ready individual, provider, and employee files

- Audit provider and individual records for documentation, billing, service, and regulatory compliance

- Maintain readiness for licensing reviews, complaint investigations, audits, and regulatory monitoring

- Ensure identified deficiencies are corrected and required plans of correction are completed on time

- Follow all Sample Supports policies, procedures, safety requirements, and documentation standards

Assisted Living Oversight

Depending on the assigned region, this role may oversee an 11-bed assisted living residence and will be responsible for:

- Maintaining a safe, compliant, and person-centered living environment

- Ensuring compliance with applicable CDPHE Assisted Living Residence requirements

- Maintaining readiness for licensing inspections, complaint investigations, and annual surveys

- Overseeing monthly facility inspections, maintenance tracking, and correction of safety concerns

- Ensuring appropriate staffing, training, scheduling, and supervision of assisted living employees

- Monitoring compliance with resident care plans, medication procedures, and health and safety requirements

- Maintaining accurate resident service plans, physician orders, medication administration records, incident reports, and other required documentation

- Coordinating admissions, assessments, level-of-care reviews, and discharges

Emergency and Direct-Care Support

- Participate in 24/7 on-call responsibilities as scheduled or required

- Respond to medical, behavioral, placement, staffing, and facility emergencies

- Provide backup coverage, direct services, transportation, or shift support when needed

- Follow individual service plans, behavior plans, care plans, medical protocols, and safety procedures

- Use trained NVCI prevention, de-escalation, and physical intervention techniques when necessary

- Maintain a calm and professional approach while modeling effective crisis management

- Report suspected mistreatment, abuse, neglect, or exploitation as a mandatory reporter

What You Bring to the Role

You are an experienced and accountable leader who can balance people, services, documentation, compliance, and operational priorities. You communicate clearly, build strong relationships, and maintain high expectations without losing sight of person-centered care.

You are comfortable leading through change, responding to urgent needs, and stepping into direct services when necessary to protect continuity and quality of care.

Qualifications

- High school diploma or GED required

- Bachelor’s degree in human services, healthcare, social services, business, or a related field preferred

- At least two years of related residential, healthcare, human-services, or program-management experience preferred

- Experience supervising employees and managing program operations preferred

- Knowledge of HCBS, developmental disability services, residential compliance, and person-centered care

- Assisted living experience and knowledge of CDPHE requirements preferred when applicable to the assigned region

- Completion of a 40-hour CDPHE-approved Assisted Living Residence Administrator Training Program, or ability to complete it within the designated timeframe

- Ability to manage multiple service lines and regulatory requirements

- Strong leadership, communication, organization, documentation, and problem-solving skills

- Ability to perform the physical requirements of the position

- Must be at least 18 years old due to driving responsibilities

- Valid driver’s license and reliable transportation

- Ability to transport individuals receiving services when needed

- Ability to complete and maintain CPR, First Aid, Medication Administration, NVCI, and other required training and certifications

- Ability to pass required criminal background and protection-services checks

Why Join Sample Supports?

As a Residential Program Manager, you will have a direct impact on service quality, placement stability, employee development, and the daily lives of adults with disabilities.

You will join a mission-driven organization committed to person-centered services, strong community-based care, professional growth, and continuously improving the systems that support individuals and families.

Health and Financial Benefits

- Flexible paid time off

- Medical, dental, and vision insurance

- Postpartum wellness package

- Hospital indemnity coverage

- Flexible spending and dependent care accounts

- Monthly employer contribution to dependent care accounts

- Accident and short-term disability insurance

- 100% employer-paid life insurance

- Voluntary term life insurance

- Pet insurance

- Mileage reimbursement

- Cell phone reimbursement

- Discounted cell phone plans

- 401(k) with up to a 4% employer match

Well-Being and Professional Development Benefits

- Employee Assistance Program with free mental health, legal, and financial resources

- Paid professional development and certification opportunities

- Free clinical supervision for qualifying degrees and licenses

- Annual anniversary gifts and celebrations

- Bonus opportunities for all positions

- Dream Project (https://www.samplesupports.com/the-dream-project.html)

- Five- and Ten-Year Anniversary Trips (https://www.samplesupports.com/5-year-trips.html)

- Virtual Sleep Training and Night Nanny Services for Eligible Parents (https://www.nightowlnannycare.com/)

- Weekly meal services for eligible new parents

- Supplemental parental leave pay for qualifying employees

Benefit eligibility may depend on employment status, tenure, and applicable plan requirements.