About this role
Optical Call Center Representative is responsible for serving as the single point of contact on a day-to-day basis for all internal and external customers by utilizing an in-depth knowledge of company products and services, as well as fostering strong customer relationships to increase customer retention and drive growth for the business. This position will support the multiple locations by providing information and appropriate solutions to any optical questions or challenges. Keep records of all customer interactions by documenting within the EMR/EHR systems.
Qualifications
Applicant must have excellent customer service and communication skills and respond to internal, external patients and staff in a professional and friendly manner. Being empathetic and able to give focused attention to the detailed needs of our patients is required. The ability to multi task, the use of strong organizational skills, always responding using good communication skills, and managing complaints in a professional and timely manner will lead to success to this position.
2 years Medical / Healthcare experience required.
Familiarity with EMR/EHR systems.