Senior Manager, Market Mortgage Broker Conduct

At FSRA, our vision is to ensure financial safety, fairness, and choice for Ontarians. As a financial services regulator, we’re passionate about protecting consumers. Our principles-based approach means we can quickly and effectively respond to the changing needs of consumers and the industry.

Our team combines industry expertise with commitment to public service. We attract individuals who are interested in meaningful work and who measure success through outcomes, not inputs.

At FSRA, we invest in the personal and professional growth of our team.  We offer a competitive compensation package that includes an employer-matched  defined benefit pension plan , and a comprehensive and competitive benefits plan. We prioritize learning and development, wellbeing, diversity, equity, inclusion and belonging, and community giving.

Join FSRA and help us shape the future of regulation for generations to come!

Job Description:

EXISTING VACANCY

Salary Range - $106,462 -$156,462 (salary will be determined based on the successful candidate's skills, experience and qualifications)

Purpose of Position

Accountable for managing the delivery of Market Conduct compliance of Mortgage Brokers including related programs and services in support of overall Market Conduct department strategies.

Key Responsibilities

- Manages the delivery of programs and services aimed at regulating Mortgage Brokers regulated by FSRA; ensuring consistency with overall Market Conduct performance measures, standards, best practices and integration with overall FSRA directions.
- As part of the management team, supports FSRA leadership in formulating strategy and developing tactics and provides leadership in executing programs or services to deliver on strategy and tactics.
- Oversees the implementation of Mortgage Broker Market Conduct programs, services and work areas, including operational processes and procedures to meet the overall operational plans and priorities of the department.
- Provides regulatory and/or sector level expertise and advice to FSRA management and staff in response to operational or program issues impacting the achievement of Market Conduct directions; providing evidence-based recommendations for problem resolution and improvement to methods to deliver programs or services.
- Manages the provision of strategic expertise and support for the escalation of conduct matters including, where appropriate, enforcement referrals
- Plans and manages compliance reviews and related internal and external publications to assess and report on the appropriateness of conduct by mortgage brokers, within the FSRA’s regulatory framework.
- Works with colleagues across Financial Institutions and Mortgage Brokerage Conduct and Policy staff to develop and refine new or existing policy approaches to effective supervision of regulated sectors.
- Manages the unit and its staff to support an environment and culture of service excellence which respects diversity, encourages all employees to work together to achieve results and contribute to a healthy, rewarding and productive working environment where personal and team accountability are key to meeting the mandate of FRSA.  Accountable for building a strong team including: hiring, orienting, training and coaching of staff, determination of performance standards, conduct of performance reviews and management of performance and employee relations matters.
- Works with the Head in operational planning, development and reporting on performance metrics, program effectiveness, risks and impacts related to unit, section and department matters. Recommends approval of financial transactions to the Head/EVP
- Supports critical change and a new collaborative, forward thinking culture within the unit, and works with others to achieve this across the section or department.
- Promotes and supports the implementation of innovation and continuous improvement throughout the unit and section or department.
- Leads and/or participates on projects within the section, department to represent the unit’s interests in program or service decision making.
- Develops and manages relationships and consultation with stakeholders impacted by unit programs and operations to discuss and clarify program or service related issues and needs.
- Works in collaboration with colleagues on section department priorities for FSRA.

Qualifications

Education and Experience

- Degree in law, accounting, commerce, business administration, engineering, mathematics, public policy, a related field or equivalent.
- 6 – 8 years’ experience in planning and managing the delivery of regulatory programs or services for    mortgage brokers regulated by FSRA combined with expertise in working as a member of a larger relevant regulatory department.
- Relevant industry experience required.

Knowledge and Skills

- Skills and ability to manage and champion change for a new organizational culture and vision.
- Skilled in leading stakeholder management and consultation and conduct compliance reviews, or equivalent skills and experience.
- Knowledge of, and skills in regulatory risk assessment and management principles in relation to sectors regulated by FSRA
- Leadership skills to implement a new organizational structure, systems, and standards.

This is an existing vacancy. Please note this posting expires at 12AM on the closing date.

#LI-Onsite

Employment Type:

Fixed Term (Fixed Term)

Scheduled Weekly Hours:

36.25

FSRA is committed to ensuring equity in employment. Our goal is to create a diverse, inclusive workforce that reflects the communities we serve and to ensure our services and communications are accessible to all individuals. Accommodation is available under the Ontario Human Rights Code.

NOTE: ONLY QUALIFIED CANDIDATES WILL BE CONSIDERED