About this role
Job Summary
Working from downtown in 30 South, this job contributes to Starbucks success by providing world-class customer service to all customers. This job creates the Starbucks Experience for our customers by providing prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Models and acts in accordance with Kite Realty Group and Starbucks mission and values.
Job Responsibilities
- Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
- Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
- Anticipates customer and store needs by constantly evaluating environment and customers for cues.
- Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
- Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
- Contributes to a positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
- Delivers world-class customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
- Discovers and responds to customer needs.
- Follows Kite Realty Group and Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
- Maintains a clean and organized workspace so that partners can locate resources and products as needed.
- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
- Follows health, safety and sanitation guidelines for all products.
- Recognizes and reinforces individual and team accomplishments by using existing organizational methods.
- Maintains regular and punctual attendance.
Qualifications
Job Requirements
- High School Diploma or GED
- Prior food and beverage experience helpful but not required
- Prior Starbucks experience a plus
- Ability to learn quickly
- Ability to understand and carry out oral and written instructions and request clarification when needed
- Ability to work as part of a team
- Ability to build relationships thru strong interpersonal skills
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Bending/Twisting: Continual, intermittent flexing or rotation of the wrist(s) and spine.
- Carrying: Moving an object, usually by holding it in hands or arms, or on shoulders of up to 40 lbs.
- Climbing: Ascending or descending ladders, stairs, ramps, poles, and the like, using feet and legs, and hands and arms.
- Computer: Usage or other special equipment operated. Bar equipment/POS Register.
- Crawling: Moving about on hands and knees, or hands and feet.
- Handling: Seizing, holding, grasping, turning, or otherwise performing precision work with hand or hands.
- Kneeling: Bending legs at knees to come to rest on knee(s).
- Lifting: Raising or lowering an object from one level to another using hands, arms and shoulders, back and legs up to 40 lbs.
- Pushing/Pulling: Exerting force upon an object so that the object moves away from or toward the force up to 40 lbs.
- Reaching: Extending hand(s) and arm(s) in any direction.
- Sitting: Remaining in the normal seated position.
- Standing/Walking: Remaining on one's feet in an upright position at a workstation or moving about a work area. Up to 90% of the time.
- Stooping: Bending body downward and forward by bending spine at the waist.
- Tasting/Smelling: Distinguishing, with a degree of accuracy, differences or similarities in intensity or quality of flavors and/or odors.
- Vision: Clarity of vision at near and/or far distances.