Material Support & Services Agent I - Contract

POSITION SUMMARY

We are seeking a skilled and motivated Repair Management Specialist to join our team. The ideal candidate will have a proven ability to lead process improvements and communicate effectively with both internal and external stakeholders. This role requires a proactive individual with a data-driven mindset and advanced technical skills to support the Repair Management team and drive operational efficiency.

JOB RESPONSIBLITIES

- Follow up with vendors to obtain repair quotes.
- Interaction with vendors and internal areas to dispute quotes.
- May need to generate Purchase Orders according to Embraer policies.
- Assist the Repair Management team with the activities of the area.
- Interact internally and externally to expedite repaired parts return to Embraer and its customers.
- Support meetings and conference calls related to the Repair Management activities.
- Support the Repair Management team and leadership with reports.
- Work to solve discrepancies related to the repair management activities/paperwork. ➢ Participate in special projects - Kaizen.
- Update operational systems with repair information.
- Continually seeks opportunities to improve process flow and work efficiency.
- Performs other tasks related to the Repair Management team as requested periodically.
- Structure processes, aiming for simplicity through automation of routines and tasks.
- Implement, manage, and serve reports and visibility for Embraer's after-sales repair and asset management area with high availability.

ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES

Education:

- Bachelor’s degree in Business Administration, Economics, and similar areas (Desirable)

Experience:

- Generally, at least 3 years of customer service experience or supply chain & procurement.

Knowledge, Skills & Abilities:

- Assignments require basic knowledge of a technical or functional area.
- Rapid learning and application of new information and concepts within the functional area takes place.
- Aeronautical familiarization (Desirable)
- Strong communication and analytical skills, with the ability to lead discussions and drive process improvements.
- Data-driven mindset capable of performing complex data analyses and presenting results clearly and concisely.
- Demonstrate negotiation techniques and customer services abilities.
- Organized and detailed oriented
- Team player
- Sense of urgency
- Process Discipline
- Comprehends value-based management fundamentals (Shareholder Satisfaction x Customer Satisfaction x Employee Satisfaction) and employment law (sexual harassment, disability, discrimination, labor laws, etc.).
- Proficient in Outlook, internet browsers, Microsoft office (Word, Advanced Excel, and Power Point), SAP.
- English language fluency

Working Conditions / Environment/ Special Requirements

- Ability to work in a safe, professional manner, adhering to all regulatory requirements, including OSHA, EPA, State, and Federal regulations.

GENERAL COMMITMENT FOR ALL EMPLOYEES

- Commitment to company values and compliance with department norms, policies, directives, and procedures.
- Incorporates Lean and P3E processes and concepts into daily activities.
- Strive for continuous improvement of processes and procedures.
- Honors and protects confidential and proprietary documents and information.
- Satisfies work schedule requirements.
- The job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required by the employee.
- Performs other duties as assigned.

Embraer is an Equal Opportunity Employer.