Total Rewards Manager

POSITION SUMMARY
The Total Rewards Manager manages the day-to-day administration of ESRT’s benefits, payroll, union obligations, and related accounting processes. This role ensures accurate and compliant program delivery and serves as a trusted resource for employees and business partners. In partnership with the Director of Total Rewards, the Manager will strengthen processes, support strategic initiatives, and enhance the employee experience.

RESPONSIBILITIES

PAYROLL:

- Manage the company’s payroll operations, including time and attendance, responding to payroll-related questions, and ensuring timely and accurate processing of payroll for all employees

- Assist in internal and external audits and examinations, compliance, and tax audits

- Coordinate with the Human Resources department to ensure accurate and timely processing of new hires, terminations, and other employee changes

- Maintain accurate and current employee payroll records including tax withholding forms, payroll deductions, changes in employee status, and other payroll information

- Manage, coach, and develop the Payroll & Benefits Administrator and assume responsibility for success

- Lead the development and implementation of payroll related policies

- Streamline payroll processes and workflows when possible

- Manage sensitive and confidential matters like organizational changes, planning, and protecting the security of information, data, and files

- Support the VP, Process Improvements & Total Rewards with challenging assignments and process enhancements

- Be a brand ambassador and a culture carrier for ESRT

BENEFITS STRATEGY & ADMINISTRATION:

- Oversee the administration of all employee benefit programs including benefits enrollment, FMLA, PFL, retirement, worker’s compensation, disability, and related programs

- Maintain relationships with and partner with vendors to compile annual benefit census reports, annual benefit renewal bids, and annual 401(k) discriminatory testing

- Conduct open enrollment meetings with new employees, advise employees on eligibility, provisions, and all other benefits-related matters

- Resolve benefits issues and recommend changes to improve the efficiency of the benefits function

- Ensure timely processing of all benefits-related invoices for corporate and union employees

- Review monthly billings for accuracy and all group plans and process invoice reconciliations

- Prepare and distribute written and verbal communications to inform employees of benefits programs such as insurance plans, 401(k), and other ESRT-sponsored plans

- Perform system audits of ESS system and ensure timely processing and payment for all union 401(k) and benefits remittances

- Manage all wellness initiatives for ESRT corporate employees

UNION:

- Maintain accurate and current employee payroll records

- Maintain the 32BJ Employer Self-Service System and make sure records reconcile with ESRT records

- Pay monthly union benefits and dues

- Manage all agency audits for payroll, and benefits as required to reconcile union payments

- Develop a close working partnership with the unions and Business units on all union payroll matters

ACCOUNTING:

- Assist with the monthly financial close by preparing account reconciliations, submitting journal entries, and working cross functionally with other internal stakeholders to obtain relevant information

- Act as the subject matter expert for all payroll-related accounting matters

- Assist in various ad-hoc projects as needed

WHAT SUCCESS LOOKS LIKE

- Manage the timely and accurate processing of payroll each week and ensure accurate processing of union benefits and dues payments

- Actively seek opportunities for process improvement, cost reduction, and compliance enhancement to stay up to date with laws and regulations

- Establish long term strategies and goals to support business needs and enhance efficiency

- Foster interdepartmental collaboration at all levels in the organization to achieve key business and cultural priorities

- Establish channels for feedback from employees and stakeholders to improve experience

REQUIRED SKILLS / ABILITIES

- Strong interpersonal skills and a true customer service orientation towards employees

- Excellent verbal and written communication skills

- Absolute integrity, discretion and sensitivity to confidential company and employee information

- Ability to prioritize, multitask and operate independently in a deadline driven environment

- Ability to interact with managers and employees at all levels in the organization

- Knowledge of and experience using ADP Workforce Now

- Analytically minded; demonstrated proficiency with HR metrics and reporting

EDUCATION & EXPERIENCE

- Bachelor's Degree or equivalent experience in Human Resources

- 10+ years of benefits administration experience preferred

- Knowledgeable in government regulations related to payroll such as ACA, ERISA, FMLA, PFL and state and federal regulations, etc.

- Retirement plan management and/or administration experience

PHYSICAL REQUIREMENTS

- Prolonged periods of sitting at a desk and working on a computer

- Must be able to lift up to 15 pounds at times

WHAT YOU CAN EXPECT

- At ESRT, like our tenants, our employees come from everywhere. We foster a collaborative work environment that captures top talent and cultivates the best ideas. As a Great Place to Work® Certified employer, we are committed to maintaining our positive work culture where employees are engaged and can grow and develop. In addition, ESRT employees embody our Company Culture & Success Factors -

- Adaptable – you are a self-starter who’s able to quickly digest and execute new processes to work both collaboratively and independently

- Dynamic – you are solutions-oriented, aim to improve processes and implement efficiency, and offer insightful feedback to improve ESRT

- Dependable – you take a strong sense of ownership and accountability over your work

- Passionate – you keep up with industry trends and are excited about the potential to propel the industry forward with a “roll-up-your-sleeves” attitude

- Curious – you consistently look for new ways to work smarter, not just harder

- Ethical – you treat others with respect, act with integrity in how you perform your work, and embrace our collaborative culture

- Positive – you possess a service-oriented attitude with excellent follow through

BENEFITS

- Competitive base salary and bonus

- Health/Dental/Vision insurance

- Company sponsored Life, AD&D, STD (with Salary Continuation), and LTD Insurance

- Voluntary Enhanced LTD Program

- Voluntary Hospital, Accident, and Cancer Programs

- 401(k) with 100% match up to 5%

- Paid parental leave

- Pre-tax transit accounts

- Employee Assistance Program for emotional, financial, and legal support

WELL-BEING

- Generous paid time off

- Flex remote work time

- Flex Summer Fridays

- Employee engagement programs

- Volunteer time off

- Continuing education

- Complimentary Empire State Building Observatory access

- Complimentary gym membership and other wellness benefits

- Employee Discount Programs

ESRT is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because they drive curiosity, innovation, and the success of our business. We do not discriminate based on race, religion, color, creed, national origin, sex, sexual orientation, gender identity or expression, reproductive choices, age, marital status, veteran status, disability status, pregnancy, parental status, caregiver status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination. Reasonable accommodations that do not create an undue hardship for the Company are available for applicants and employees with disabilities or sincerely held religious beliefs.