Health Services Site Trainer

The Health Services Site Trainer plays a vital role in supporting and developing clinic staff to meet the highest standards of care. This position is responsible for conducting comprehensive training sessions across all clinical support areas, ensuring that team members are proficient in essential job functions and compliance requirements. The Trainer oversees employee task completion, coordinates progress documentation, and maintains effective communication with the Health Services Training Team.

Essential Duties and Responsibilities

- Demonstrates expertise and excellence in multiple specialty areas of clinic support which include abortion care and vasectomy care and performing vasectomy consultation appointments.

- Learns health center roles in a timely, efficient manner to become competent in providing and training other staff in additional areas.

- Provides training to staff in abortion, vasectomy and performing vasectomy consultation appointments (and additional training in other roles as needed), including overseeing employees’ task completion, managing employee checklists, and forwarding relevant documentation to Health Services Training Team for review and compliance.

- Provides constructive feedback regularly to new team members, while collaborating with the training team and health center managers regarding employee progress and development

- Receives constructive feedback related to content, training process or approach to the job and be able to integrate that into trainer role going forward.

- Coordinates with the training team to ensure compliance with training policies and procedures

- Stays up to date with PPGP Manuals and MS&Gs, ensuring that all training content aligns with the latest guidelines and regulatory standards.

- Assists in development and updates of affiliate-wide training materials.

- Maintains and demonstrates proficiency in EPIC systems, ensuring accurate and proper documentation (when applicable) in compliance with organizational standards and protocols

- Maintains training materials and equipment as needed to ensure smooth and effective delivery of training sessions.

- Attends trainings as necessary to stay current with industry standards, enhance personal skills, and ensure the effective delivery of training programs.

- Performs other duties as required

- Travel occasionally required and to be coordinated on an individual basis.

Competencies

Adapting and Developing

Growth Mindset: People with a growth mindset believe that they can improve their skills and knowledge with effort, which they can apply to improving the organization’s patient care, financial performance and KPIs. They are more likely to see challenges as opportunities to learn and grow.

Feedback: Regularly gives and receives feedback to improve individual, team, and organizational performance in a manner that creates a culture of trust.

Resilience: Capacity to remain flexible in thoughts, feelings, and behaviors when faced with disruptions, or extended periods of pressure, in order to emerge from difficulty stronger, wiser, and more able.

Effective Execution

Initiative: Takes proactive steps to improve personal, team, and organizational performance within the bounds of policies and procedures without waiting for direction.

Analyzes Problems and Identifies Solutions: Uses critical thinking to assess challenges, consider diverse perspectives, and develop practical solutions.

Leadership

Coaches and Develops Talent: Shares experience, provides constructive feedback, and encourages reflection to maximize performance and realize potential. Coaches, trains, and guides team members to foster learning and personal growth.

Motivate Others: Conveys a sense of purpose and enthusiasm that engages others and creates an environment where people are inspired to do their best.

Diversity, Equity, and Inclusion: Demonstrates a commitment to equity and inclusion through observable behaviors, setting an example for others, and participating in affiliate initiatives. Engages in personal and professional development on issues related to diversity, equity, and inclusion.

Promotes Teamwork

Lifts People Up: Encourages and empowers colleagues, fostering a positive and collaborative environment.

Collaborates with Others: Works effectively with others to achieve shared goals through communication, valuing diverse perspectives, and contributing to collective success.

Fosters Communication: Promotes open, honest communication to ensure clarity, trust, and alignment toward shared goals.

Sets the Example

Personal Accountability: Takes responsibility for actions, decisions, and performance to ensure reliability and support team success. Acknowledges mistakes and takes steps to resolve them. Follows through on commitments to colleagues and patients.

Demonstrates Integrity: Values and attends to rules, policies, and procedures and adheres to formal codes of conduct and informal, yet widely accepted, social standards.

Requirements

Required Education and Experience

- Must have worked in a clinical support role for 6 months

- 1-2 years electronic health records experience

- Must have the ability to develop and maintain good working relationships with clinical staff and physicians and to act as a role model for the highest level of clinical practice

- Must be flexible and able to shift priorities as needed

- Must have a valid driver’s license and be able to travel to multiple office locations in a broad geographic area

- High School Diploma

Preferred Education and Experience

- Strong ability to deliver effective trainings, accommodating to different learning styles and levels

- Demonstrates thoroughness in clinical operations: Front Desk; Education and Laboratory; Family Planning or Abortion Care to include Ultrasound; and Back Office (family planning or surgery technician).

- EPIC experience

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Commitment to Justice, Equity, Diversity, and Inclusion (JEDI)
PPGP is wholly committed to fostering a diverse and inclusive organization. We firmly commit to the creation of an environment that values racial equity, diversity, and inclusion, where all individuals feel they are treated fairly, respectfully, and are empowered to bring their full, authentic selves to work. Our commitment is essential to PPGP’s mission of ensuring reproductive freedom as a fundamental right for all individuals. We are committed to supporting employees, applicants, patients, volunteers and vendors with diverse backgrounds. Our vision is to foster a workplace culture that is a safe space where all employees feel included and comfortable sharing their experiences. We demonstrate our commitment to Justice, Equity, Diversity, and Inclusion when we:
·         Demonstrate and Expect Transparency and Accountability
·         Educate and Support the Development of our PPGP community
·         Practice Effective Communication
·         Foster Trust by Being Responsive to the Needs of our PPGP community
·         Demonstrate the Use of Inclusive Practices
·         Display the Ability to Cultivate Belonging

EOE/AA—PPGP is an equal-opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBTQIA+.

THE WORK OF PPGP
Planned Parenthood Great Plains has been a leading provider of sexual and reproductive health care for more than 85 years, serving women, men, and families in communities across Arkansas, Kansas, Missouri, and Oklahoma. Each year, we provide care to more than 30,000 people across our four-state region through in-clinic and telehealth appointments. We believe that every person deserves to have access to the resources and information they need in order to make decisions about their own health.
PPGP serves people from diverse backgrounds and with diverse needs. PPGP’s medical staff includes board certified OB/GYN and family medicine physicians, as well as advanced practice clinicians including nurse practitioners and physician assistants. PPGP’s clinicians provide sexual and reproductive health care, perform examinations, and diagnose and treat infections. PPGP also provides comprehensive, age-appropriate sex education, and our sister corporation, Planned Parenthood Great Plains Votes, is a leading advocate for the sexual and reproductive rights of people in our region.

PPGP believes that diversity in identity and perspective enriches our agency and allows us to better serve our clients. We are committed to workforce diversity and aspire to reflect the communities we serve. We encourage all individuals to share their pronouns during interviews and meetings. To that end, we strongly encourage people of color, LGBTQIA+ identifying individuals, people with disabilities and other underrepresented groups to apply.

37.5 Hour Work Week