AI Product Delivery Lead

Job Title: AI Product Delivery Lead

Division: Data, Technology and Innovation (DTI)

Department : AI Product Delivery

- Salary: London from £66,600 to £99,700 per annum and National (Edinburgh and Leeds) ranging from £60,700 to £90,800 (salary offered will be based on skills and experience)
- This role is graded as: Lead Associate - Regulatory
- Your external recruitment contact is Benjamin via [email protected] (mailto:[email protected])
- Your internal recruitment contact is Pat via [email protected] (mailto:[email protected])
- Applications must be submitted through our online portal. Applications sent via social media or email will not be accepted.

About the FCA and team

We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth, and shaping the future of UK finance services.

The Data, Technology and Innovation (DTI) division enables the FCA to be a digital-first, data-led smart regulator by delivering a secure, agile, and cost-effective technology and data ecosystem that drives better decisions, transparency, and operational efficiency.

The AI Product Delivery Department (AIPD) exists to transform FCA business processes through AI, safely and at scale. It provides the product-led capability to meet growing organisational demand, moving work from promising AI experiments into live, adopted services. Its operating model combines portfolio and value management, platforms and engineering, and three cross-functional delivery pods focused on Authorisations, Supervision and Enforcement priorities. The AI Products and Delivery Team owns pace, execution and adoption: turning validated business problems into secure products, embedding AI into real workflows, using evaluation, provenance and go-live discipline.

You will turn business-owned problems into adopted, operational AI products. This is a hybrid product-and-delivery role: it owns product direction and delivery execution for one pod, while the business retains ownership of the operational outcome and the Manager of AI Products and Delivery retains portfolio and people accountability.

Role responsibilities

- Partner with the Business Product Owner and users to define or confirm the problem, target workflow, users, expected value, success measures, constraints and proportionate risk tier ensuring a clear evidence-based case for delivery
- Shape and manage the roadmap, backlog, discovery, prioritisation, sequencing, dependency management, release planning and day-to-day delivery cadence in coordination with the Portfolio and Value team and Platforms and Engineering Team
- Coordinate the pod, suppliers, control functions and business stakeholders to deliver products through launch and stabilisation, managing blockers, risks and enterprise dependencies while ensuring sustainable ownership, maintainable assets and effective knowledge transfer
- Ensure requirements cover workflow integration, human decision roles, evidence and provenance, evaluation, support and service operation, and define appropriate operating boundaries for agentic products, including autonomy levels, approved tools, data usage, human oversight and escalation pathways
- Ensure that the Business Product Owner owns and maintains the adoption and change plan, covering workflow redesign, user engagement, training, feedback and measurable use
- Assemble product-readiness evidence, coordinate go-live and post-launch stabilisation, and make evidence-based readiness recommendations
- Track product outcomes, adoption, quality, cost and operational performance, using evaluation findings and user feedback to drive continuous improvement, while maintaining clear traceability of decisions, assumptions, approvals and lessons learned and contributing reusable delivery practices across AIPD

Skills required

Minimum:

- Experience delivering AI, data, automation or digital products from discovery or MVP into live operation

- Experience coordinating multidisciplinary delivery involving business stakeholders, engineers and suppliers

- Experience working in a regulated, controlled or otherwise highly accountable environment

Essential:

- Demonstrated product judgement under constraint, with expertise in prioritisation, scope control and sequencing, and a proven ability to make evidence-based decisions to stop, descale or redirect work where appropriate, as well as successfully delivering products to market
- A proven track record of embedding products into operational workflows, driving adoption, measurable benefits and sustained business outcomes in addition to releasing features, supported by user research, service design and operational change experience
- Experienced in leading delivery cadence, governance and stakeholder alignment across business, technology and control functions, with disciplined backlog management, dependency tracking and delivery telemetry that provides clear, real-time visibility of progress, risks, blockers and outcomes
- Technically literate with the ability to challenge architecture, evaluation approaches and operational trade-offs credibly, while maintaining a product leadership focus rather than acting as the pod’s technical authority
- Skilled in supplier and partner management, with experience driving outcomes, ensuring effective knowledge transfer and establishing sustainable internal ownership and capability
- Strong evidence-led decision maker, using operational metrics, evaluation results and user feedback to inform prioritisation, product strategy and continuous improvement
- Particularly valuable experience includes delivering LLM, RAG, agentic, decision-support and workflow automation products beyond proof-of-concept stage; developing multi-step, tool-using AI systems with end-to-end evaluation covering task completion, tool use, memory and escalation; leading service transition, operational readiness and post-launch operations; and working within financial services, regulated industries, government or complex casework environments

Benefits

- 25 days annual leave plus bank holidays
- Colleagues spend a minimum of 50% of their working time in the office each month (60% for Directors and Executive Directors) across our London, Leeds and Edinburgh offices
- Non-contributory pension (8–12% depending on age) and life assurance at eight times your salary
- Private healthcare with Bupa, income protection, and 24/7 Employee Assistance
- 35 hours of paid volunteering annually
- A flexible benefits scheme designed around your lifestyle

For a full list of our benefits, and our recruitment process as a whole visit our benefits page.

Our values & culture

Our colleagues are the key to our success as a regulator. We are committed to fostering a diverse and inclusive culture: one that’s free from discrimination and bias, celebrates difference, and supports colleagues to deliver at their best. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation.

If you require any adjustments due to a disability or condition, your recruiter is here to help - reach out for tailored support.

We welcome diverse working styles and aim to find flexible solutions that suit both the role and individual needs, including options like part-time and job sharing where applicable.

Disability Confident: our hiring approach

We’re proud to be a Disability Confident Employer, and therefore, people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. In cases of high application volumes, we may progress applicants whose experience most closely matches the role’s key requirements.

Useful information and timeline

- Advert Closing: 7 October at 11:59pm
- CV Review/Shortlist:  9 October
- Case Study W/C: 12 October
- Interviews W/C: 26 October
- Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time.