ASSISTANT MANAGER CUSTOMER SERVICE (TULSA/FT)- Safety Sensitive- Driving

Starting Pay: $44k

Schedule: Open Availability

GENERAL STATEMENT OF DUTIES:

- Primary responsibility is to make sure the customer service office is running smoothly and efficiently.

- Help coordinate inter-office problems with other departments. Oversee customer relations and ensure that the customer is served properly and their overall experience is pleasant. Be a role model and leader and solve problems, make informed decisions, and manage the department in order to achieve maximum results. Maintain a friendly and professional environment by greeting and acknowledging every customer and co-worker that approaches.

- Need to be able to work in a fast-paced environment and have good communication skills while abiding by all safety guidelines.

- Perform any other duties as directed by management.

EXAMPLES OF WORK PERFORMED:

- Ensure that crew is at work and ready to work; ensure that each customer receives outstanding customer service

- Authorize and ensure validity of customer returns; help solve problems that affect the service, efficiency, and productivity of the front end; train, coach, and manage all employees

- Meet the inbound call goals and work to complete service orders within a time that is satisfying to the customer

- Ensure safety and productivity of employees

- Enforce all company policies and procedures

- Perform disciplinary actions when needed. Perform any other duties as directed by management.

Perks that come with the job as Assistant Mgr Customer Service:

- Fun work environment!

- Benefits Package - Health, Dental & Vision, 401k, Life Insurance, HSA, FSA, Accident, Critical Illness, and Hospital Indemnity coverage, Short- and Long-Term Disability and Employee Assistance Program

- Paid Vacation

- Employee Discounts 10%

- Gym onsite

EMPLOYMENT STANDARDS: Ability to repetitively use arms, hands and fingers; ability to communicate effectively with team members; 1 year experience at Mathis Home in Customer Service position; expert knowledge of Storis; positive attitude when working with customers; knowledge of employment, merchandise handling, and safety procedures. Must be at least 21 years of age with a valid drivers license with no more than 2 moving violations and/or 1 chargeable accident within the last three years.

PHYSICAL ACTIVITY REQUIREMENTS: To successfully perform the essential functions of the job, an employee must be able to perform the following: Stooping, kneeling, crouching, reaching, standing, walking, pulling, talking, hearing/listening and repetitive motion.

Heavy Work: Lifting up to 20 lbs occasionally.

Work Environment: Indoor climate-controlled environment.

Mathis Home promotes and maintains a drug-free work environment. Mathis Home is an Equal Opportunity Employer.