Director Social Health Operations

Department:
12153 Enterprise Corporate - Social Drivers of Health Strategy & Integration

Status:
Full time

Benefits Eligible:
Yes

Hou rs Per Week:
40

Schedule Details/Additional Information:

Not applicable

Pay Range:
$54.90 - $82.35

Major Responsibilities:

Designs and directs the work of assigned Social Health Operations areas, including referral operations support, CHW workflow infrastructure, operational education, community resource connectivity, and implementation support.

Selects, coaches, and develops team members, sets objectives aligned with enterprise Social Health priorities, manages performance, supports succession planning, and creates processes for feedback, recognition, and performance improvement.

Serves as the enterprise operational lead for Social Health initiatives by coordinating activities across Social Health Operations, Social Health Interventions, Community Health Worker programs, virtual care functions, clinical screening efforts, and other enterprise stakeholders to ensure alignment, accountability, communication, and successful execution of enterprise priorities.

Translates enterprise Social Health strategy into functional operating plans, standards, workflows, playbooks, and adoption plans that support consistent execution across state divisions and markets.

Leads governance and performance routines for assigned operational domains, including issue escalation, decision tracking, implementation readiness, standard work maintenance, and progress reporting against enterprise goals.

Develops and coordinates enterprise reporting, executive updates, governance materials, and performance reviews related to Social Health priorities, ensuring leaders have visibility into key initiatives, risks, progress, outcomes, and operational needs.

Partners with Information Technology, Clinical Informatics, Analytics, Community Health, Care Management, state division leaders, operations, training teams, and vendors to implement and optimize Social Health workflows, referral tools, resource directories, and closed-loop referral processes.

Coordinates enterprise Social Drivers of Health screening and referral initiative s by partnering with clinical, operational, population health, care management, informatics, and Social Health leaders to support implementation, alignment, performance monitoring, issue resolution, executive reporting, and continuous improvement across the organization.

Directs operational improvement initiatives to increase referral completion, strengthen closed-loop performance, improve resource visibility, reduce workflow variation, and address barriers identified through data, teammate feedback, and stakeholder input.

Oversees development and delivery of education, onboarding, super-user structures, communications, and change management resources that support adoption of Social Health tools and workflows across assigned areas.

Leads enterprise communication and stakeholder engagement efforts that promote awareness of Social Health programs, screening and referral initiatives, operational priorities, enterprise expectations, and key program outcomes across clinical, operational, and executive stakeholder groups.

Develops and/or recommends operating and capital budgets for assigned areas of responsibility and controls expenditures within approved budget objectives .

Responsible for understanding and adhering to the organization’s Code of Ethical Conduct and for ensuring that people actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to the organization’s business.

Education

Bachelor’s degree in healthcare administration , public health, social work, business administration, health services, or related field.

Certification / Registration / License

None required .

Work Experience Typically requires seven or more years of experience in healthcare operations, population health, social care, community health, care management, health equity, or related field, including three or more years of management-level experience and responsibility for complex operational initiatives.

Knowledge / Skills / Abilities

Knowledge of social drivers of health, referral operations, CHW workflow infrastructure, community resource networks, healthcare operations, performance improvement, change management, stakeholder engagement, data-informed decision making, team leadership, and project or program management. Ability to translate strategy into operational plans, lead through influence, manage competing priorities, and drive consistent execution across a matrixed environment.

Preferred Job Requirements:

Education Master’s degree in public health , healthcare administration, social work, business administration, or related field.

Certification / Registration / License

Lean, Six Sigma, Project Management Professional (PMP), change management, or similar certification preferred.

Experience

Experience leading Social Health, SDOH, community health, CHW, population health, care management, or health equity operations in a large integrated health system. Experience implementing enterprise workflows, referral platforms, resource navigation tools, or closed-loop referral processes.

Knowledge / Skills / Abilities

Advanced ability to build operational infrastructure, lead managers or senior professionals, run governance routines, manage stakeholder relationships, interpret performance data, and guide medium- to long-term functional plans.

Physical Requirements and Working Conditions:

Operates in a professional office and healthcare environment. Requires prolonged periods of sitting, computer use, virtual meetings, and communication with internal and external stakeholders. Periodic travel to system, division, market, and community locations may be required .

DISCLAIMER

All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

- Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift, on call, and more based on a teammate's job
- Incentive pay for select positions
- Opportunity for annual increases based on performance

Benefits and more

- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.