Family Advocate - Full Time

Job Title:                      Family Advocate

Organization:               Family Promise of Spokane

Reports To:                  Shelter Program Manager
FLSA Status:                  Hourly / Non-Exempt
Employment Status:    Full-Time (32 to 40 hours a week)

Shift:                                    Must be able to work Day Shift 6 a.m. to 2 p.m. and/or Swing Shift -

2 p.m. to 10 p.m. based on organizational need.

Join Us in Equipping Families to End Homelessness

At  Family Promise of Spokane , we believe  no child should ever experience homelessness . Our mission is to end family homelessness.

We are seeking a  compassionate, dependable Full-Time Family Advocate to join our shelter team. This role is perfect for individuals who want to make a tangible difference, thrive in a collaborative environment, and are ready to step in when families need support the most. This is a full-time role with benefits.

Our Core Values

At Family Promise of Spokane, we live and work by our shared values:

- Being Radically Empathetic:  We step into someone else’s shoes without judgment, meeting people with dignity, humility, and deep listening.

- Being Collaborative Stewards:  We design intentionally, take smart risks, use data and feedback, and always ask how to do it better.

- Being Curiously Accountable:  We honor every dollar, volunteer, and partner by working with trust, transparency, and accountability.

- Being Intentional Innovators: We ask questions, seek to understand, and own our impact — good or bad. We learn out loud and welcome accountability as a path to excellence.

- Being Compassionately Competitive: We care deeply and compete to lead, innovate, and deliver better outcomes — driven by purpose and love.

Key Responsibilities

- Create a Welcoming Environment:  Provide a safe, friendly, and respectful atmosphere for guest families, volunteers, and partners.

- Support Families in Crisis:  Offer compassionate listening, emotional support, and practical guidance to help families access services, resources, and case management.

- Ensure Smooth Shelter Operations:  Manage daily shelter tasks such as meal coordination, cleaning, laundry, and inventory, ensuring routines are followed and needs are met.

- Lead by Example:  Support and guide volunteers, interns, and fellow team members to ensure effective teamwork and adherence to protocols.

- Document and Communicate:  Maintain accurate records of guest interactions, incidents, and operational updates. Communicate clearly through internal tools like Slack and Google Suite.

- Promote Safety and Stability:  Monitor shelter activities, enforce safety protocols, and respond calmly and effectively in emergencies.

- Engage Volunteers:  Welcome and train volunteer groups, fostering a spirit of collaboration, gratitude, and shared purpose.

Qualifications

- At least one year of experience  working with families or individuals experiencing homelessness, housing instability, or crisis—paid or volunteer.  Lived experience is valued.

- Education: Bachelor’s degree in Social Work, Human Services, or a related field preferred but not required or equivalent experience.

- Skills:  Strong communication, remain calm under pressure, problem-solving and using sound judgement in a fast paced environment, time management, able to follow-through with tasks consistently, able to work independently and collaboratively with a team, and demonstrate emotional intelligence. Ability to engage diverse populations with empathy, dignity, and respect.

- Technology:  Comfortable using Google Suite, Slack, and basic data entry systems.

- Driving is considered a condition of employment:   While working with families, you may need to drive families to appointments, etc.

- Language:  Command of the English language and ability to clearly document case notes.

Why You’ll Love Working Here

At Family Promise of Spokane, you’ll be part of a  mission-driven team  that embodies radical empathy, shared purpose, and authentic accountability. Every day, you’ll have the opportunity to:

- Be a voice of compassion and hope for families experiencing homelessness.

- Work within a supportive, growth-oriented culture that values innovation and feedback.

- Contribute to a collaborative effort to transform the way Spokane addresses family homelessness.

As you demonstrate reliability, curiosity, and commitment, this  is a full-time position  with benefits.

Ready to Make a Difference?

If you believe that  every family deserves a home  and that your compassion, creativity, and accountability can help make that happen —  apply today  and join us in equipping families and our community to end homelessness.