About this role
Job Track Description:
- Performs tasks based on established procedures.
- Uses data organizing and coordination skills to perform business support or technical work.
- Requires vocational training, certifications, licensures, or equivalent experience.
General Profile
- Has a developed proficiency of analytical or operational processes.
- Completes atypical assignments.
- Works within established procedures and practices.
- May establish the appropriate approach for new assignments.
- Acts as a resource for colleagues.
- Completes work with limited supervision.
Functional Knowledge
- Has developed skills in a range of processes, procedures, and systems.
Business Expertise
- Understanding of how best teams integrate and work together to achieve company goals.
Impact
- Impacts a team, by example, through the quality service and information provided
- Uses discretion to change work procedures and practices.
Leadership
- May provide guidance and support to junior team members.
Problem Solving
- Provides solutions to atypical problems based on existing precedents or procedures.
Interpersonal Skills
- Exchanges information and ideas effectively.
Responsibility Statements
- Communicates directly with clients and training participants on questions, revisions, issues, and classroom support.
- Identifies client and training participant issues and escalates appropriately.
- Schedules and plans classroom facilities in support of classroom delivery and other events.
- Reserves and books classrooms and manages printing and shipping of materials.
- Schedules catering and requests classroom (AV) and (IS) setup based on class delivery requirements.
- Assists clients with intake forms for logistics support and Learning Management System (LMS) data entry.
- Creates and updates training coordination (TC) and logistics checklists to complete classroom and logistics support activities.
- Generates and distributes client learning reports including rosters, learning completion and attendance, and survey results.
- Performs other duties as assigned.
- Complies with all policies and standards.