About this role
NSRC Support
Raise a Suspicious Activity Report (SAR) on all suspected mule RHB account reported by BNM NSRC Floor Manager.
Update and compile daily cases reported by BNM NSRC Floor Manager for record keeping and statistical reporting.
Follow up with PDRM on customer complaint with regard to account blocking / Orders.
Perform tagging uplifting upon confirmation from relevant parties / e-FSA.
Respond on Branch / CCC / CA / GL Team’s queries related to NSRC
Online Banking and Scam Handling
Perform recovery of funds for RHB and OFI victims
Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks
Conduct Investigation on reported fraud cases and conclude cases timely
Data inputting, data maintenance and update of Loss Data Collection and Suspicious Activity Report when necessary.
Preparation / review fraud investigation documentation
Identify fraudulent transactions and cancel them from further processing
Ensure zero errors on case disposition (e.g. amount / account no / case conclusion / letters, etc)
Advice branches on action to be taken for scam related matters