Senior Soft Services Manager, Philippines

The Role of the   Senior   Soft   Services Manager

Based at our Philippines Technology Campus in Batangas province and reporting directly to the Philippines Head of Facilities, this role will own the strategy, development, and execution of all   Soft   Services programming to ensure   all   work   spaces   across Campus meet our best-in-class standards and regulatory protocols. Critical to success in this role will be strong organization, business strategy, people development, and management skills. The Senior   Soft   Services Manager will proactively engage with stakeholders and lead   a   dedicated team to provide   workplace   solutions   to   meet ambitious organisational targets while   promoting   user experience and engagement across   diverse   business   units .

Main Duties   &   Responsibilities:

Programs & Strategy:   Design and deliver the long-term strategy for   Soft   S ervices   at the Philippines Technology Campus   including but not limited to:

- Catering

- Events Management

- Housekeeping

- Transportation

- Waste Management & Sustainability

- Reception & Mail Services

- Fitness & Wellness

- Help Desk & Site Services

- Site utilization & planning

- Workplace Communications

- Storage Management

- Supply Management & Forecasting

Technical Expertise   Areas :

- Ability to run and deliver multiple RFPs on an annual basis, ensuring best value for service performance in all areas.   Lead   end to end   vendor sourcing, contract negotiations, renewals, and performance reviews   for all Soft Services suppliers/programs.

- Familiarity with   compliance   and   applicable health, safety, and food handling regulations.

- Business casing & executive reporting   proficiency

- Support troubleshooting of complex technical problems and provide suitable solutions. Coherently present solutions and justify the resources   required

- Identify   and propose innovative   new approaches   and models for the delivery of key   workplace   improvement   activit ies

Leadership Capabilities:

- Lead and direct the   Soft Services   team to   ensure all   workplace   related   requirements   are delivered on time, on budget, and with   maximum value to the business

- Coach the internal & external   Soft   Services teams through the required business casing and governance processes, supporting with securing the necessary approvals before any works are   commenced .

- Lead the t raining and development   of the   Soft   Services team , engendering a culture of continuous professional development   and excellence

- Create an environment of   best practices and lessons learnt sharing, as well as standardise work processes and procedures   to ensure consistency and reliability

- Be the single point of contact for   PTC   Soft   S ervices   leadership related items , providing   consistent,   accurate   updates to   the Estates & Facilities LT team   for onward communication to Dyson Executives

- Represent the   Soft   Services team, vendors, and programs to local Philippines stakeholders to ensure business needs are met holistically

Budget   Management :

- Own all Soft Services   spending,   including but not limited   to:   creating spend forecasts,   tracking actual   spends against forecast, developing mitigation strategies to   ensur e   performance to budget, and ensuring all necessary approvals are received prior to spend commencement

- Work closely with HR and other BPs to proactively predict workforce changes   and net-new needs   to ensure   budgets can be adapted   according to business use cases

- Review , interrogate,   and justify   C apex and   O pex   requests   from the business ,   advocating for   cost efficiency   at all times

Collaboration & Business Partnership

- Collaborate with other functions to meet   S ecurity,   S afety,   E nvironmental ,   and   H ealth &   S afety compliance   standards

- Effectively coordinate activities with local stakeholders   and business unit partners   to ensure smooth delivery, transparency ,   and consistency

- Act as an advisor and advocator of effective industry practices and best-in-class practices.   Influence partners & stakeholders to support meaningful investments with lasting business benefit.

- Support other   site/r egion’s work requests when called upon.

About you

Essential   Qualifications

- B achelor’s   or equivalent secondary   degree in   Facilities Management, Hospitality Management, Business Administration, Operations Management, or   a related   field.

- 10 +   years of working experience in facilities / estates and a minimum 5   years'   experience in a senior management role   and people management ,

- Demonstrable leadership skills and strategic thinking,

- Thorough understanding of effective outsource delivery models,   including proven experience leading multi-vendor service delivery programs.

- Highly proficient in systematic problem solving and process control techniques,

- Demonstrated experience managing catering, housekeeping, transportation,   waste management,   and   workplace service contracts.

- Comprehensive understanding of relevant local codes of practices, including safety,   health   and environment.

- IT skills   –   experience with FM hardware solutions and   proficiency   in software solutions (IWMS systems ,   Microsoft package software   -   particularly Excel and PowerPoint , etc. )

Desirable:

- Strong planning and organisational capability

- Excellent interpersonal skills; ability to build productive working relationships and influence stakeholders

- Highly proficient in strategic thinking and analytical skills

- Strong team   player allied to an ability to work   both collaboratively and   independently

- Diligent, committed ,   and open to   new ideas

- Confident; comfortable with interacting with others, and willingness to show initiative.

- Assertive; readiness to press teams and suppliers to take remedial action when   required

- Professional certifications such as IFMA (FMP, SFP, CFM) or equivalent.

- Experience supporting large corporate campuses or multi-site operations.

- Sustainability or environmental program management experience.

- Experience in global or regional workplace operations.

- Knowledge of workplace experience platforms, CMMS systems, and service management technologies.

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.