About this role
Job Requirements
‘Clinical / Product Application Specialist’, you will play a pivotal role in supporting the sales team through pre-sales activities, conducting sales demos, engaging with customers in clinical settings, and handling technical escalations or product service-related assignments.
Responsibilities:
• Pre-sales Support:
o Collaborate with the sales team to understand customer needs and tailor product demonstrations accordingly.
o Conduct pre-sales presentations, product walkthroughs, and technical discussions to showcase the capabilities of Siemens Healthineers' Point of Care solutions.
o Portfolio ‘Solution Show(s)’
o Support pre-bid meetings for tender based projects
• Sales Demos:
o Lead and coordinate product demonstrations, ensuring a comprehensive showcase of features and benefits.
o Provide in-depth technical insights during demos to address customer inquiries and concerns effectively.
• Customer Clinical Engagements:
o Engage with healthcare professionals in clinical settings to understand workflow requirements and clinical challenges.
o Demonstrate (technically) how Siemens Healthineers' POC solutions can address specific clinical needs and improve patient outcomes.
• Technical Expertise:
o Maintain a thorough understanding of Siemens Healthineers' Point of Care product portfolio.
o Stay updated on industry trends, competitive products, and emerging technologies related to Point of Care.
• Escalation Management:
o Act as a technical point of contact for customer escalations, working closely with the support team to resolve issues promptly.
o Provide timely and accurate updates to customers and manage internal stakeholder communication during escalation management.
• Product Trainings & Hands-on Sessions:
o Organize and lead hands-on training sessions for customers, sales and channel partner teams to enhance their proficiency in using Siemens Healthineers' Point of Care products.
o Provide ongoing support and follow-up sessions to reinforce efficient usage and address any user concerns.