Senior Partner Logistics Support Specialist

Your main responsibilities:

As a Senior Partner Logistics Support Specialist, you will join a team executing a strategic First Mile logistics project for Partners and third-party carriers (3P).

This is a unique role combining key Partner management tasks with deep expertise in courier processes. Your main goal will be supporting Partners and carriers, building long-term business relationships, and optimizing their logistics processes based on data analysis.

Your main responsibilities:

- Relationship management and advisory: maintaining daily contact with key Partners and carriers (3P), ensuring their satisfaction and operational efficiency.

- Proactive process optimization: continuously analyzing Partner shipping volumes and profiles, and proposing more optimal logistics solutions.

- Working with data: independently tracking and analyzing logistics metrics using analytical tools (Looker, Tableau, Google Sheets).

- Performance monitoring: measuring quality and handling operational/business requests via ticketing systems (e.g., Salesforce).

- First Mile projects: collaborating cross-functionally on implementing and enhancing courier logistics solutions.

- Ownership: taking full accountability for the assigned partner portfolio and proposals for implementing new logistics solutions.

This is the right job for you if:

- You have operational and commercial experience in key partner management as a Partner Support Specialist or in a similar role within the courier logistics / CEP / e-commerce industry.

- You have strong knowledge of the courier services market and the specifics of First Mile processes.

- You can work with large datasets, independently draw conclusions, and translate them into business recommendations.

- You have practical knowledge of analytical and reporting tools (including Looker, Tableau, Google Sheets) as well as CRM/ticketing systems (e.g., Salesforce).

- You can easily build B2B relationships and have a passion for working with people.

- You are responsible, proactive, and capable of managing their tasks and working time independently.

What we offer:

- Greatly located offices (e.g., with well-equipped kitchens, bicycle parking) and excellent work tools (e.g., height-adjustable desks, ergonomic chairs, interactive conference rooms).

- A wide package of non-wage benefits in a cafeteria system - you decide what you use (we have, for example, medical, sports, and lunch packages, insurance, shopping vouchers).

- English classes paid for by us.

- A training budget, inter-team collaboration opportunities (cross-functional training), and an internal educational platform with training on various topics.

- A day off for volunteering, which you can use alone, with a team, or with a larger group of people connected by a common goal.

- Company special events - Spin Kilometers, Family Day, Fat Thursday and many other occasions that we celebrate.

And that's just the beginning! You can read more about the benefits here .

#goodtobehere means that:

- You will join a team you can rely on - we work with great specialists who sharing knowledge and experience have in their DNA.

- You will deliver top-quality projects that have a real impact on millions of customers. Quality is a priority for us (confirmed, for example, by the Service Quality Star Award), and your work will directly shape the experience of the largest e-commerce platform in Poland.

- You will work in an environment where the pace of business development provides plenty of opportunities for quickly acquiring new, unique competencies and solving challenges you won't find anywhere else.

- You will have daily contact with experts from various business and technology areas to deliver the best solutions that exceed the expectations of millions of customers.

Send us your CV and… see you at Allegro!