About this role
Job Description
Manage the end-to-end administration, control, and distribution of Etihad's global sponsorship ticketing assets across a portfolio of sports and entertainment partnerships. The role is responsible for tracking ticket inventory, coordinating allocations, managing ticket issuance processes, maintaining accurate records across multiple systems, and liaising with internal and external stakeholders to ensure the efficient and compliant delivery of sponsorship tickets and hospitality assets. The position also drives process improvements, reporting automation, and operational efficiencies to enhance service delivery.
- Manage the end-to-end administration, tracking, and distribution of Etihad's sponsorship ticketing assets, including both physical and digital tickets across a global portfolio of sports and entertainment partnerships.
- Coordinate ticket requests, approvals, allocations, issuance, and delivery, ensuring accurate records, compliance with governance requirements, and effective control of ticket inventory.
- Act as the primary point of contact for internal stakeholders, sponsorship partners, ticketing agencies, rights holders, and event organisers to ensure smooth ticket fulfilment and issue resolution.
- Maintain and manage ticketing data across multiple systems, producing accurate reports, dashboards, and tracking tools to support operational planning and decision-making.
- Identify and implement process improvements, automation opportunities, and efficiencies within ticketing operations, reporting, and administrative workflows.
- Support the planning and delivery of sponsorship events and hospitality programmes by coordinating ticketing requirements, stakeholder communications, and operational logistics.
- Contribute to sponsorship-related projects and system enhancements, ensuring tickets and hospitality assets are managed efficiently while maintaining accurate documentation and audit trails.
Qualifications
- Bachelor's degree in business, Marketing, Sports Management, Event Management, or a related field.
- Advanced Excel skills, including reporting, data management, and automation.
- Minimum 3 years' experience in sponsorship, events, ticketing, hospitality, or partnership operations, managing inventories, records, or asset-tracking processes.
- Experience managing multiple stakeholders and coordinating projects in a fast-paced environment.
- Strong administration, coordination, and organisational skills and attention to detail and process control.
- Experience working with ticketing systems, booking platforms, CRM systems, or similar databases is advantageous.
- Continuous improvement mindset with the ability to identify and implement more efficient ways of working.
Additional Information
Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.
To learn more visit www.etihad.com
Recruitment Fraud Alert
Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.