About this role
AHFH Mission Statement
Seeking to put God’s love into action, Austin Habitat for Humanity brings people together to build homes, communities, and hope. Our Core Values- Forward Thinking, Collaborative, Service Oriented
Job Summary
This position is responsible for partnering with production and the retail team in a high energy fast-paced environment to perform a variety of operational functions that include: receiving, sorting, processing, pricing, and meeting daily goals. The position demands excellent donor service at all times. Greets donor, receives donations, and supplies donors with receipt. Expedites merchandise to make sure it is on the sales floor within company standards.
Agency Expectations
• Acts as a role model within and outside the Agency
• Maintains a positive and respectful attitude
• Works in collaboration with supervisor to determine and carry out departmental oversight and organizational strategic goals
• Demonstrates self-motivation, flexibility, and efficient time management
DUTIES AND RESPONSIBILITIES
This position is responsible for partnering with production and the retail team in a high energy fast-paced environment to perform a variety of operational functions that include: receiving, sorting, processing, pricing, and meeting daily goals. The position demands excellent donor service at all times. Greets donor, receives donations, and supplies donors with receipt. Expedites merchandise to make sure it is on the sales floor within company standards.
PRIMARY DUTIES AND RESPONSIBILITIES
Manage Day-to-Day Activities Within the Store.
• Provides exceptional customer service to all our donors/customers.
• Operates warehouse equipment effectively (forklift, pallet jacks floor dollies etc…
• Creates a welcoming atmosphere by greeting donors and safely unloading donations from vehicles.
• Able to multi-task
• Work a flexible schedule in support of the store opening, production, and closing operations including working on weekends and holidays.
• Complete donor receipts.
• Sort donated items and determine a value.
• Comply with all safety and security procedures.
• Maintain a professional appearance (uniform).
• Comply with all policies and procedures.
• Demonstrate ethical behavior.
• Adhere to work schedule
• Assist in loading/unloading trucks.
• Perform housekeeping duties.
• Communicate the Habitat mission and vision effectively to our customers.
• Sort and process merchandise according to procedures
• Accurately record donations.
• Identify recyclable items and sort them accordingly
• Identify high-value items for online or featured finds.
• Price all sellable items and move to the sales floor in a timely manner
• Keep the work area clean and safe at all times.
• Cross-train as necessary in other functions of the store operations, and assist as needed in other areas of the ReStore.
• Perform other duties as directed.
Maintain Records
• Oversee donation tracking
• Fulfill Housekeeping list
• Monitor recycle bins
• Other record keeping, as required
Qualifications
MINIMUM EXPERIENCE/EDUCATION REQUIREMENTS
This individual must understand and appreciate the mission of AHFH. Qualified candidates must possess strong written and verbal communication skills. Must have strong problem-solving skills, the ability to work in a fast-paced team environment, and the ability to multi-task. This individual must be detail-oriented and able to work independently. Must be able to deal with all kinds of individuals and remain consistent in keeping a professional demeanor.
Must be available to work a flexible schedule.
Education: High School / GED or at least four years’ experience in lieu of a diploma.
PREFERRED EXPERIENCE REQUIREMENTS
Fork Lift Certification is not required but recommended.
PHYSICAL REQUIREMENTS
Required to lift up to 80 pounds on a regular basis and will experience frequent bending, squatting, lifting, and repetitive motion. This position will occasionally be exposed to extremes in weather (e.g., heat, cold, wind, rain, etc.).