About this role
Job Summary and Responsibilities
As our RN Telephone Triage, you will work as a telephone triage Registered Nurse in the Call Center, managing calls from diverse clients including community members, physician practices, managed care members, and Home Care patients.
Every day you will perform health assessments using computerized guidelines, provide general health information from approved references, and as needed, provide physician and community service referrals. You will expertly function in a multi-task environment to support various client contracts.
To be successful in this role, you will be a Registered Nurse with strong telephone triage skills, expertise in health assessments, and the ability to function efficiently in a multi-task environment.
- Answers incoming phone calls for all product lines and provides thorough and accurate telephone triage.
- Assesses patient's physical, psychosocial, cultural, and spiritual needs through observation, interview, review of medical records & clinical data.
- Evaluates patient's response and intervenes to ensure optimal patient outcome.
- Documents all calls according to call center guidelines.
- Promotes, advocates, and collaborates to protect the health and safety and rights of each patient.
- Provides patient/family education through assessment of patient/family learning readiness, needs, and ability.
- Recognizes the patient or designee as a full partner in providing compassionate and coordinated care based on respect for the patient's preferences, values, and needs.
Job Requirements
Required
- Associate's Degree in Nursing or by endorsement.
- Three (3) years recent hospital, home health or clinic experience.
- RN License; Current state nursing licenses or valid RN license from a participating state in the National Licensure Compact.
- Current Basic Life Support (BLS) certification issued by the American Heart Association.
Preferred
- Bachelor's Degree in Nursing
Where You’ll Work
With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.