Assistant Director of Ticket Operations

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Position Summary:

Florida Atlantic University is seeking an Assistant Director of Ticket Operations - Boa Raton, FL.

The Assistant Director of Ticket Operations is a professional staff member in the Department of Athletics with the primary responsibility of planning, organizing, and directing all operations involving the Tickets Office. This position is responsible for the financial management of all revenue generated from ticket sales. This position communicates effectively, both written and verbally, with all constituents of the university.

- Create and implement ticket office policies and procedures following university and NCAA audit guidelines and Florida law. These procedures include locating established booster seating, setting season-ticket prices, administering comp-ticket programs, reconciling game-day events, depositing ticket revenue, and building stadium and facility manifests.
- Supervise and maintain detailed financial reporting for ticket sales and income for the Tickets Operations Office. This includes designing and implementing reporting standards and establishing employee guidelines to ensure accountability for funds.
- Football and Men's Basketball primary ticket liaison and oversee women's basketball, baseball, and softball ticket sales
- Assign season ticket seating locations for all active and retired faculty and staff and the general public for all home and away football games. Additionally, this position assigns season-ticket seating locations for the Football and Basketball donor base — including home and away games and any postseason tournaments.
- Develop and maintain relationships with off-campus representatives regarding any concerts or events held at the Football facilities, as well as other athletics venues.
- Supervise and train ticket office staff. This includes all policies and procedures regarding public relations, operational goals, accounting standards, and computer operations.
- Serve as department liaison with students, faculty, staff, Alumni Association, and the general public.
- Interpret all guidelines regarding NCAA rules and regulations concerning ticket sales and distribution, including complimentary tickets for prospective student-athletes. Also, to advise staff members on these procedures.
- Communicate with the Conference on ticket distributions for any regular or postseason events.

FAU Benefits and Perks

If Benefits & Perks are important to you, then FAU is the place to be! Working at FAU has its perks! In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, FAU offers:

- Excellent benefit packages including Medical (PPO/HMO $50 per month single & $180 per month family), Dental, Vision, Life Insurance, Flexible Spending plans, Employee Assistance Program (EAP) and much more.
- State retirement options including tax-deferred annuities and Roth 403(b) plans.
- State employees Public Service Loan Forgiveness (PSLF) (https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service) program.
- Sick Leave Pool Program.
- Paid time off (eligible employees) including vacation and sick leave, 1 personal day, 9 paid holidays, and paid winter break (at President’s discretion).
- Paid Community Engagement Volunteer Service Day (https://www.fau.edu/hr/documents/community-engagement-volunteer-leave4-2015.pdf)
- Employee Educational Scholarship Program (EESP) for eligible Staff/Faculty - Tuition assistance after 6 months of full-time employment. For in-unit faculty, the EESP program may be extended to spouses and dependent children (eligibility rules apply).
- undefinedFor details on FAU's amazing offers visit us at https://www.fau.edu/hr/benefits/index.php  Explore Living in Palm Beach County The goal is to provide local employers and new employees in the area a comprehensive guide with places to live. View it here: Discover Housing Resources in Palm Beach County | BDB (https://bdb.org/data/housing/)

Minimum Qualifications:
Master's degree from an accredited institution in an appropriate area of specialization and two years of appropriate experience; or a bachelor's degree from an accredited institution in an appropriate area of specialization and four years of appropriate experience required.

Salary:
$75,000 - $80,000 annually.

Exempt Administrative, Managerial, Professional (AMP)

College or Department:
University Athletics

Location:
Boca Raton

Work Days and Hours:
Monday - Friday, 8am -5pm. Some weekends and nights as needed.

Application Deadline:
2026-10-07

Special Instructions to Applicant:
APPLICATION DOCUMENTS REQUIRED:

Resume

OFFICIAL SEALED TRANSCRIPTS REQUIRED:

Final candidate will be required to have official, sealed transcripts and original NACES evaluation, if applicable, sent from their educational institution to Human Resources prior to the start of employment.

PRE-EMPLOYMENT SCREENINGS REQUIRED:

Selected candidates must successfully complete and pass all employment screenings prior to the start of employment. Employment screenings may include a criminal background check (level I and level II), motor vehicle check, credit check, reference checks, alcohol, and drug screening check.

REQUEST FOR ACCOMMODATIONS:

Individuals with disabilities requiring accommodations may contact the Office of Civil Rights and Title IX at 561-297-3004 or send an email at [email protected]. To contact Human Resources, please call 561-297-3057. For communication assistance call 7-1-1.