Manager of Guest Technology and Wi-Fi

It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.

Address:

980 Hammond Dr. Ste 500
Atlanta, Georgia 30328

Position Responsibilities:  Essential

Wireless Network & Aruba Central Administration

- Administer and optimize company-wide wireless infrastructure using Aruba Central, including configuration templates, group policies, firmware lifecycle management, and alerting.
- Monitor wireless performance, capacity, and coverage; proactively identify and resolve issues impacting guest and staff connectivity.
- Execute RF planning, tuning, and site-level optimization to improve signal quality and reduce interference.
- Maintain consistent WLAN standards across all properties, ensuring alignment with corporate configurations and security policies.

Wi-Fi Service Management

- Own end-to-end reliability and user experience of guest Wi-Fi, including bandwidth allocation, captive portal behavior, segmentation, and service-level performance.
- Partner with property teams to troubleshoot escalated guest Wi-Fi issues quickly and professionally.
- Deliver ongoing improvements that raise guest satisfaction and reduce ticket volume.

IoT Integrations & Network Enablement

- Support network integration for IoT devices and systems (e.g., smart locks, cameras, sensors, HVAC/energy management, kiosks, signage, etc.).
- Implement secure network segmentation and access controls for IoT, protecting core systems while enabling device functionality.
- Collaborate with development and operations teams to validate device interoperability, performance, and supportability before large-scale rollout.

Project Management & Delivery Leadership

- Lead wireless, IoT, and telecom projects.
- Manage project plans, milestones, and rollout playbooks for multi-site deployments.
- Coordinate cross-functional stakeholders to ensure smooth execution.
- Manage change control, cutover planning, and post-deployment validation to ensure minimal disruption to operations and guests.
- Produce clear executive-ready updates on progress, blockers, costs, and outcomes.

Vendor / MSP / Telecom Oversight

- Act as the technical and project lead for vendor management, including MSPs, telecom carriers, and IoT solution partners.
- Define project requirements, review proposals/SOWs, validate deliverables, and ensure vendors meet SLAs and timelines.
- Coordinate telecom circuits, failover design, and carrier performance oversight to support stable connectivity across properties.
- Maintain accurate vendor documentation, inventories, pricing, and escalation paths.

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Documentation, Standards, and Continuous Improvement

- Maintain network diagrams, configuration standards, SOPs, and property-specific wireless/IoT documentation.
- Track recurring incidents and implement root-cause fixes to reduce downtime.
- Recommend upgrades, tooling, and architecture improvements to support growth and modernization.

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Essential Skills/Credentials/Experience/Education

- Bachelor’s degree in Information Technology, Networking, Computer Science, or a related field.
- 5+ years working in network operations, wireless infrastructure, or enterprise IT roles—ideally managing multi-site or distributed properties.
- Aruba Central solutions certifications
- Deep understanding of RF design, VLAN configurations, LAN/WAN troubleshooting,
- Experience with vendor management, including MSP management and telecom oversight.
- Excellent communication skills with the ability to translate technical issues for non-technical audiences.
- Aruba certifications (ACMA/ACMP/ACSP or equivalent).
- Familiarity with NAC / zero-trust segmentation and network security best practices.
- Experience with captive portals, PMS integrations, or Wi-Fi analytics platforms.
- Strong product or project management, prioritization, vendor management, change management, documentation, communication, and stakeholder-management skills.
- Must be able to read, speak, understand, and write the English language.
- Must be able to work out of the corporate office in Sandy Springs, GA, a minimum of three days per week, Tuesday through Thursday.
- Ability to effectively solve problems/conflicts and provide creative and effective solutions
- Ability to delegate and manage multiple operations effectively
- Ability to assess the operational effectiveness of project managers, field personal and contractors
- Possesses written and oral communication skills to support decisions and recommendations
- Ability to analyze and interpret technical materials accurately and effectively
- Strong team philosophy
- Strong Analytical and Communication Skills
- Organized mindset as it relates to project management
- Self-motivated, detail oriented with strong time management skills
- Proactive individual who can perform stand-alone activities as well as work effectively in a collaborative team
- Ability to build and maintain strong relationships with our internal customers’ while being the energetic and passionate first point of contact.
- Supports a multi-property hospitality environment, with remote diagnostics and site visits.
- Some off-hours work may be required for upgrades, cutovers, or outage response.
- Works closely with IT operations, property teams, security, and outside vendors.
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Mental and Physical Demands

Work Environment:

Typical office environment – moderate noise level.

Physical Demands:

- Indoor work with hard and carpeted surfaces

- Must be able to remain in a stationary positon 50% of the time

- This position is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

- Extensive use of hands and fingers for manipulation of keyboard, answering phone calls, calculator, copy machine, computer printer and other office productivity machinery.

- Use of computer terminal, which requires extensive eye contact with a video display terminal.

- The person in this position frequently communicates with employees/vendors.  Must be able to exchange accurate information in these situations.
- Supports a multi-property hospitality environment, with remote diagnostics and site visits.
- Some off-hours work may be required for upgrades, cutovers, or outage response.
- Works closely with IT operations, property teams, security, and outside vendors.

Travel Demands:

- This position requires approximately 50% travel; however, from time to time, and depending on the project, travel needs could change.  The position will be physically located in the Atlanta office.