About this role
We are seeking an Application Support Manager to lead L2/L3 production support for business‑critical applications, with a strong grounding in ServiceNow and preferred hands‑on exposure to .NET and microservices environments. The ideal candidate started their career as a Support Engineer , has matured into people and stakeholder leadership, excels under pressure, and consistently delivers RCA , stability , and SLA adherence. This is a client‑facing role requiring excellent communication and the ability to influence cross‑functional teams.
Must work 2-3 days from client office in Bangalore
Must‑Have Qualifications
- Must work 2-3 days from client office in Bangalore
- 10+ years of total experience with at least 5+ years in application support leadership/management .
- Early career as a Support Engineer (hands‑on L2/L3 troubleshooting background).
- Strong, practical experience with ServiceNow (Incident/Problem/Change, CMDB basics, reporting).
- Proven track record in major incident handling , RCA/CAPA , and SLA management .
- Excellent client‑facing communication , stakeholder management, and business engagement skills.
- Ability to lead teams under pressure , make decisions quickly, and drive outcomes.
Technical Stack (Preferred)
- .NET/ASP.NET Core , C# , REST APIs; understanding of microservices and containerized deployments (Docker/K8s concepts).
- Basic knowledge of cloud (Azure/AWS) , CI/CD pipelines, and common monitoring tools (e.g., App Insights, Dynatrace, New Relic, Grafana).
- SQL proficiency for investigation (queries, performance basics); scripting familiarity ( PowerShell , Shell ).
Education & Certifications
- Bachelor’s in Computer Science/Engineering/IT (or equivalent experience).
- ITIL Foundation (must have or commit to obtain shortly after joining).
- ServiceNow certification (e.g., CSA ) preferred.
Soft Skills
- Strong ownership, situational leadership, and conflict resolution.
- Structured problem solving and crisp written/verbal communication.
- Empathy and coaching mindset; ability to motivate teams during high‑pressure incidents.