Assistant Community Manager - The Ericsson

Who We Are

Redwood Communities, Inc. (Redwood Communities), an affiliate of Redwood Housing, is a multifamily property management organization that manages affordable housing communities throughout the country. To date, Redwood Communities has assembled a best-in-class team that currently manages a growing portfolio of properties and has built strong working relationships with government agencies and leading non-profit organizations to raise the standard of living for our communities.

Benefits

- Exceptional medical benefits: We cover more than 90% of medical premiums, and employees have the option of a 100% employer-paid HSA medical plan.

- 100% company paid dental and vision benefits for employee coverage.

- Healthcare and dependent care flexible spending accounts.

- Company paid life insurance, AD&D

- Best-in-class voluntary insurance benefits.

- Pre-tax and Roth 401(k) programs with a company match equal to 100% of the first 6% contributed by the employee.

- Employee assistance program (EAP) with 24/7 counseling services.

- 3 weeks of paid time off each year.

- 12 paid holidays each year & 2 floating holidays.

About the Position

The Assistant Manager supports the Property Manager in the day-to-day operations of the community, ensuring compliance with HUD and other regulatory agency requirements, maintaining accurate records, and providing excellent customer service to residents and applicants.

Schedule: Monday-Friday 8am-5pm

Pay Details: $22-25hr

Essential Duties and Responsibilities:

Leasing & Marketing

- Assist with leasing efforts, including showing apartments, processing applications, and preparing lease paperwork.

- Ensure all leasing activities comply with HUD, Fair Housing, and company policies.

- Maintain waiting lists in accordance with HUD regulations and property policies.

- Conduct applicant interviews and verifications to determine program eligibility (e.g., income, assets, citizenship, student status).

- Assist with move-in and move-out inspections and related documentation.

HUD & Regulatory Compliance

- Maintain compliance with HUD, NSPIRE/REAC, MOR, and Fair Housing requirements.

- Process and verify certifications and recertifications (Annuals, Interims, Move-Ins, Move-Outs) using TRACS and EIV systems.

- Submit and track HUD 50059 forms and ensure all resident files are current and accurate.

- Respond to MOR and HUD file audit findings with corrective actions and supporting documentation.

- Keep abreast of HUD handbook updates (4350.3) and other compliance requirements.

Rent Collection & Financial Administration

- Collect and record rent payments and other charges; issue receipts and maintain accurate ledgers.

- Post payments and charges in the property management software ( RealPage).

- Monitor delinquency reports and assist with issuing late notices or initiating eviction procedures when necessary. Placing delinquency notes in Onesite

- Assist the Property Manager with rent adjustments and subsidy billing.

Resident Relations

- Provide courteous and professional service to residents, vendors, and guests.

- Address resident concerns promptly and escalate issues to the Property Manager when necessary.

- Assist with resident retention efforts, newsletters, and community events.

- Help enforce community policies and lease terms.

Administration & Office Operations

- Maintain organized resident and property files in compliance with HUD file order and company policy.

- Prepare correspondence, reports, and forms as needed.

- Support the Property Manager with monthly, quarterly, and annual reporting requirements.

- Assist in supervising office operations in the Property Managers absence.

- Maintain inventory of office supplies and equipment.

Maintenance Coordination

- Enter and track maintenance work orders; follow up on completion and resident satisfaction.

- Schedule inspections (annual unit inspections, housekeeping, REAC prep).

Qualifications

- Minimum 2 years of experience in multifamily housing, with at least 1 year in affordable/HUD housing.

- Working knowledge of HUD 4350.3 Handbook, TRACS, and EIV

- Proficient in property management software (Yardi, RealPage, or similar)

- Strong attention to detail, organizational skills, and customer service orientation

- Certified Occupancy Specialist (COS), TCS, or equivalent certification preferred.

- Successful completion of background check.

- Must be legally qualified to work in the U.S. meeting I-9 guidelines

Redwood Communities is an Equal Opportunity Employer.