Supervisor II, Patient Accounts

Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary
The primary responsibility of this role is to manage all elements of the assigned Customer Service or Self-pay Collections teams within Patient Billing Solutions.

Responsible for the management of the Patient Billing Solutions staff. Oversees staff involved with credit, collections, insurance, patient billing, and bad debt accounts. Will ensure the accuracy and timeliness of patient billing and follow up on outstanding accounts to collect on patient balances. Position requires a great deal of flexibility and a broad scope of knowledge covering all aspects of the Revenue Cycle, including hospital and professional accounts. The position will work as part of a highly integrated management team, which will routinely require management of functions that are performed in part by staff reporting to another manager.

Essential Functions
-Oversee patient billing and collections, ensuring accuracy, timeliness, and prompt submission of claims to insurance/third-party payers.
-Track outstanding accounts, including denied claims and insurance appeals, and resolve errors or complex situations for timely processing.
-Analyze patient account data to identify trends, recommend improvements, and provide reports to senior leaders.
-Manage hiring, training, mentorship, and performance evaluation of staff, including setting assignments and monitoring departmental goals.
-Develop policies and procedures for the patient accounts department.
-Oversee outside vendors to ensure onboarding, training, and standards are met.
-Ensure employees are updated on operational, technical, and HR-related information; troubleshoot staffing, technical, and operational issues daily.
-Collaborate with leaders from other MGB hospitals and physician groups to maintain consistency and a positive patient experience.
-Maintain HIPAA privacy standards, prepare monthly reports, and ensure timely handling of Epic work queues, email messages, and Patient CRM requests.

Qualifications

Education
Associate's Degree Business Administration required or Bachelor's Degree Business Administration preferred

Experience
Patient accounts experience 3-5 years required and Patient accounts management experience 1-2 years required

Knowledge, Skills and Abilities
- Strong analytical skills and proficiency in data analysis tools (e.g., Excel, Microsoft Office).
- Excellent communication, negotiation, and interpersonal skills.
- Ability to work independently and make decisions under pressure.
- Strong problem-solving skills and attention to detail.

Additional Job Details (if applicable)

• M-F Eastern Business hours required for remote role

•A quiet, secure, stable, HIPPA-compliant workstation is required.

Remote Type
Remote

Work Location
399 Revolution Drive

Scheduled Weekly Hours
40

Employee Type
Regular

Work Shift
Day (United States of America)

Pay Range
$79,560.00 - $115,720.80/Annual

Grade
7
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:
0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.