South Africa

WE ARE HIRING A

Ever opened a new bank account and got a weekend away? Spent on fashion and received a personal styling session? Picked up groceries and walked away with cinema tickets?

If so, you’ve probably experienced a TLC Worldwide campaign - without even knowing it.

At TLC, we help the world’s biggest brands drive customer acquisition, loyalty and engagement with emotionally engaging, experience-led rewards. From global banks to high street retailers, our programs are designed shift behaviour, boost ROI and build genuine brand love – at the fraction of the cost of discounting and cash offers. Backed by COSMOS, our all-in-one program platform, we deliver personalised campaigns at scale with live data, smart insights, and seamless customer journeys.

We’ve spent 30 years mastering what moves customers; combining deep consumer insight, a global network of 100,000+ rewards, and a unique ability to drive measurable ROI for brands.

We’re 400+ people strong, across 15 global hubs. A collective of marketers, creatives and strategists who care about doing great work - and having fun while we do it. We celebrate bold thinking, empower growth, and champion the kind of culture that helps people thrive.

Here are a few things that we've got to offer:

- Dynamic & collaborative team in a creative environment with exposure to global clients & colleagues - Check out our clients
- Weekly webinars to support your development through our People Academy
- Annual TLC Wellness Week and programmes throughout the year
- TLC Culture Club - including seasonal social events, tasty lunches & more
- TLC Gives Back - volunteering opportunities, including off site visits and volunteering leave
- TLC Rise - supporting and empowering women into leadership roles
- 'Frankies' - Our very own awards ceremony where we walk down the TLC red carpet in our best outfits
- TLC Owner's Club - Everyone that is part of the TLC experience contributes to our success, which is why we all own a piece of TLC as part of our share holder scheme

This isn't your typical account management role.

We're looking for someone who thrives on building relationships, solving complex challenges, and turning great ideas into measurable business results. Someone who can think strategically, act commercially, and collaborate globally.

What You'll Be Doing

Become a Trusted Client Partner

You'll build strong relationships with key client stakeholders, understanding their business challenges and identifying opportunities to drive growth.

- Act as a strategic advisor, bringing fresh thinking and valuable recommendations
- Lead meaningful client conversations grounded in insight, data, and market trends
- Facilitate performance reviews and transform campaign results into actionable strategies
- Showcase the full breadth of TLC's capabilities across multiple markets
- Help clients unlock greater value from their partnership with TLC

Deliver Outstanding Campaigns

Working with colleagues around the world, you'll help bring exciting multi-market campaigns to life.

- Manage campaigns from brief to delivery
- Coordinate with local teams to ensure seamless execution
- Keep projects on track, on budget, and exceeding expectations
- Identify risks early and solve challenges before they become issues
- Create clarity and momentum across multiple stakeholders

Champion Excellence

At TLC, good isn't good enough.

- Ensure every piece of work reflects TLC's high standards
- Drive best practice across markets and teams
- Use data and insights to continuously improve campaign performance
- Look for smarter, more efficient ways of working

Drive Commercial Success

You'll understand that great client partnerships need strong commercial foundations.

- Manage project budgets and profitability
- Support forecasting, invoicing, and revenue management
- Identify opportunities to grow client accounts
- Contribute to pitches, proposals, and business development activity
- Partner closely with finance and account leadership team

What You'll Bring

You're commercially minded, naturally curious, and passionate about delivering exceptional client experiences.

- Proven experience in a client-facing account management, agency, or consulting environment
- Strong campaign and project management experience
- Excellent communication and stakeholder management skills
- Confidence presenting ideas and influencing decision-makers
- Experience managing budgets, forecasting, and commercial performance
- Strong Microsoft Office skills, particularly Excel, Word, and Outlook
- The ability to balance strategic thinking with hands-on delivery
- A collaborative, energetic, and solution-focused mindset
- Comfort working across multiple markets, cultures, and time zones
- Willingness to travel and build in-person relationships when needed

Being a people-led business, we hire upon values and believe that our people are what make the beloved TLC culture so unique.

At TLC we aim to create a ‘world within the world’ that is free from prejudice, bias and inequity.

A world where diversity is valued and celebrated, and where we work hard to ensure all our wonderful people are given equal opportunity to succeed.

If you're excited by everything we've told you, then it's time to apply!