About this role
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities. Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey. Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world-class destination. #BMC-Okana
What you will have an opportunity to do:
SUMMARY
The Assistant Director of Housekeeping supports the Director of Housekeeping in managing daily operations of the housekeeping department to ensure the highest standards of cleanliness, safety, and guest satisfaction. This role oversees housekeeping supervisors and associates, ensures all guest rooms and public spaces meet quality standards, and helps manage inventory, scheduling, and departmental budgets. The Assistant Director of Housekeeping plays a key role in training, motivating, and developing staff to deliver superior guest experiences. The OKANA Resort is part of Pyramid Global Hospitality, a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first. The OKANA Resort is part of Pyramid Global Hospitality, a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first.
QUALIFICATIONS
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Bachelor’s degree in hospitality management or related field preferred; equivalent combination of education and experience considered.
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Minimum 3–5 years of progressive housekeeping leadership experience, preferably in a resort or large hotel environment.
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Strong leadership and organizational skills with proven ability to manage teams in a fast-paced environment.
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Working knowledge of cleaning chemicals, OSHA standards, and safety regulations.
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Proficiency in property management systems, Microsoft Office, and housekeeping scheduling systems.
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Excellent communication and interpersonal skills.
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Ability to work flexible hours, including weekends and holidays, as business demands.
PERFORMANCE STANDARDS
CUSTOMER SERVICE: Maintain guest satisfaction as the top priority by ensuring rooms and public areas consistently meet quality standards. Respond promptly to guest needs and follow up on housekeeping-related guest requests.
PEOPLE MANAGEMENT: Support the Director of Housekeeping in hiring, training, supervising, and evaluating housekeeping staff. Promote Pyramid Global Hospitality’s people-first values by fostering teamwork, accountability, and recognition of associates’ contributions.
QUALITY: Ensure cleanliness and safety standards are consistently achieved. Monitor housekeeping processes for efficiency and compliance with brand and company standards. Assist in managing inventory of linens, supplies, and equipment, and ensure cost-effective usage.
ESSENTIAL FUNCTIONS
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Supervise daily housekeeping operations, ensuring all guest rooms, public areas, laundry and back-of-house spaces meet cleanliness and presentation standards.
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Assist with scheduling, training, and evaluating housekeeping associates and supervisors.
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Conduct daily inspections of guest rooms and public areas to ensure adherence to quality standards.
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Conduct daily inspection of laundry operations to ensure adherence to quality standards.
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Manage supplying inventories, coordinate orders, and maintain accurate records.
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Support labor management by monitoring staffing levels in alignment with occupancy forecasts.
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Ensure compliance with safety, health, and sanitation policies.
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Collaborate with other departments to support guest satisfaction and operational efficiency.
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Respond to guest inquiries and resolve service issues promptly.
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Assist with departmental reporting, budgeting, and payroll oversight.
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Perform additional duties as assigned by the Director of Housekeeping.
PHYSICAL REQUIREMENTS
SITTING: Occasionally, for administrative tasks. STANDING/WALKING: Frequently, during inspections, training, and floor supervision. CROUCHING/KNEELING: Occasionally, during room and equipment inspections. STOOPING/BENDING: Frequently, to inspect and handle housekeeping supplies. LIFTING/CARRYING: Frequently, up to 25 lbs.; Occasionally up to 50 lbs. of supplies or equipment. REACHING/HANDLING: Frequently, to manage cleaning supplies, tools, and equipment.
USE OF SENSES
TALKING IN PERSON: Constantly. Communicate with guests, associates, and management. TALKING ON TELEPHONE/RADIO: Frequently. For staff coordination and guest service follow-up. HEARING: Constantly. Required for guest interactions, team communication, and safety awareness. NEAR VISION: Constantly. Reviewing reports, schedules, and inspections. FAR VISION: Frequently. Inspecting rooms, public areas, and property grounds. COLOR VISION: Occasionally. Identifying stains, cleaning indicators, and supply labels. FULL FIELD VISION: Constantly. Ensuring awareness of staff, guests, and safety conditions. SMELL: Frequently. Detect odors, cleanliness issues, or chemical imbalances.
What are we looking for?
MENTAL REQUIREMENTS
INTERACTION WITH OTHERS: Constantly. Motivate staff and resolve guest or associate concerns professionally.
DEADLINES/OVERTIME: Frequently. Meet guest service timelines and adjust schedules as needed.
FLEXIBILITY: Constantly. Adapt to occupancy changes, special events, and operational needs.
ATTENTION TO DETAIL: Constantly. Ensure consistency in cleanliness, safety, and presentation standards.
ENVIRONMENTAL SETTING
SAFETY REQUIREMENTS: Must follow proper use of cleaning chemicals, PPE, and housekeeping equipment. EXPOSURES: Frequently exposed to cleaning solutions, dust, and varied temperatures during property inspections. OPERATION OF EQUIPMENT: Frequently. Housekeeping carts, vacuums, washers/dryers, radios, and related cleaning equipment.
Compensation:
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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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