Patient Access Representative

It's more than a career, it's a calling.
MO-SSM Health Des Peres Medical Pavilion

Worker Type:
Regular

Job Highlights:

Join a team where your work matters—every moment, every patient, every community. At SSM Health, you’ll be empowered to grow, supported to thrive, and inspired to make a lasting impact.

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The position serves as a vital connection between patients, participants, and healthcare teams, ensuring a seamless scheduling experience for prescribed procedures. Skillfully gathers and verifies demographic, insurance, and clinical information, helping to create an efficient, accurate, and patient-centered care journey from the very first interaction.

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Department: Dermatology

Schedule: Full Time, working Monday - Friday from 7:00 AM - 5:30 PM.

Apply today. SSM Health – We bring out the incredible in you, everyday!

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Job Summary:
Responsible for efficiently managing front‑desk operations by completing accurate registration, insurance verification, payment collection, call handling, and clerical support to ensure a smooth, welcoming patient experience.

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

- Leads portions of new-staff onboarding and acts as a preceptor and go-to resource for other team members, reinforcing best practices and workflow accuracy.
- Assists with monitoring clinic KPIs and performance metrics by identifying trends, reporting issues, and supporting workflow improvements.
- Handles advanced Epic work queue and in basket management, including clearing escalated items, correcting errors, and ensuring timely resolution of front‑end workflow tasks.
- Resolves complex registration issues, including secondary insurance, coordination of benefits, and missing documentation. Monitors and clears MyChart and registration work queues with minimal oversight.
- Verifies insurance coverage and performs real‑time eligibility (RTE) checks prior to service. Supports smooth appointment flow by completing preregistration steps and preparing the department reports with required information.
- Provides detailed explanations of estimates, coverage limitations, and out‑of‑pocket expectations.
- Answers and routes incoming calls, provides routine information, and completes reminder calls, rescheduling, and no‑show follow‑up. May assist with scheduling tests and procedures when required by the clinic.
- Manages complex scheduling scenarios including urgent appointments.
- Creates a welcoming environment by greeting and assisting patients and visitors, managing lobby flow, and providing wayfinding support.
- Performs daily opening and closing tasks and completes clerical duties including mail, faxing, scanning, letters, and referral work queues. May float to other locations as needed to support staffing coverage.
- Perform other duties as assigned.

EDUCATION

- High School diploma/GED or 10 years of work experience

EXPERIENCE

- One year experience

PHYSICAL REQUIREMENTS

- Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
- Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
- Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
- Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
- Frequent keyboard use/data entry.
- Occasional bending, stooping, kneeling, squatting, twisting and gripping.
- Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
- Rare climbing.

REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS

- None

Department:
4900290235 SLUCR DERM DPMA GEN

Work Shift:
Day Shift (United States of America)

Scheduled Weekly Hours:
40

SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. Click here to learn more.