Lending Processor - Indirect

Job Description:

JOB DUTIES AND RESPONSIBILITIES:

- Communicate loan decisions, answer questions and guide dealers/members through next steps/options.
- Process and disburse all Indirect loans in conformity with all applicable federal and state regulations as well as internal policies and procedures.
- Maintain working knowledge on all required loan documents, product related lending documents and all applicable operating systems.
- Review requests to ensure proper set up and documentation is completed prior to disbursement
- Ensure all stipulations are met prior to closing.
- Disburse all Indirect loans in accordance with VACU policy and procedures.
- Ensure that all application follow-up with dealers/members is done with efficiency and professionalism.
- Send, receive, and process inbound/outbound information from all sources including mail, fax, loan systems, and electronic mail.
- Provide support to other areas during times of high volume.
- Ensure teamwork within the department and promote internal quality service with other areas of the credit union.
- Make recommendations to enhance workflow, system processes and efficiencies.
- Assist in training of new indirect processors to the department.
- Maintain working knowledge of processes with outside vendors utilized as it relates to processing of applicable loan products.
- Maintain positive communication with participating dealerships to ensure processing and disbursement in a timely manner and in accordance with indirect lending platform requirements.
- Contribute towards individual, team and department goals while promoting team spirit.
- Comply with all published enterprise level policies and procedures including, but not limited to, Risk Management policies.
- Complete all required, ongoing enterprise level training including, but not limited to BSA, OFAC, and Information Security.
- Report all Risk Management Policy violations in accordance with policy.
- Performs other duties as assigned.

Expectations:

- Accommodate flexible schedule including Saturdays, overtime and/or extended hours.
- Ability to work independently and collectively within team environment.
- Open minded and flexible to change.

JOB QUALIFICATIONS:

Knowledge and Experience:

- Proficient knowledge of financial products, services, policies and regulatory guidelines is required.
- Applicable knowledge of credit union policies, processes, and procedures with the ability to apply them appropriately is preferred.
- Considerable experience with processing and disbursements of consumer products is preferred.

Skills and Abilities:

- Ability to work independently in a fast paced environment is required.
- Excellent PC knowledge and ability to learn new operating systems as needed.
- Strong time management skills and strong sense of urgency to meet deadlines.
- Ability to communicate effectively (internal and external member service skills) is required.
- Strong organizational skills and multi tasking skills are required.
- Sound judgment and analytical skills are required
- Ability to handle stressful or difficult situations in a calm and professional manner.

Minimum Education and Experience:

- High school degree required.
- College degree or equivalent work experience required.

PHYSICAL REQUIREMENTS:

This job requires the ability to sit for long periods of time. This job requires infrequent lifting or carrying up to 10 pounds.