About this role
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
Welcome to the The Belgrove, a distinguished new 4-Diamond resort property in the Pyramid Global Hospitality portfolio. Located in the heart of West Palm Beach, our resort features 150 elegantly designed rooms and villas, multiple exquisite restaurants, a world-class spa, and a stunning golf course. This isn't just a place to work; it's a dynamic and rewarding experience. At The Belgrove, we pride ourselves on providing exceptional service and creating memorable experiences for our guests. As a member of our team, you'll have the opportunity to work in a supportive and inspiring environment, surrounded by the beauty and energy of West Palm Beach. We offer positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Joining our team means joining a close-knit community that values teamwork, professionalism, and a passion for delivering outstanding service. We provide comprehensive training programs to ensure our employees have the skills and knowledge to excel. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities at The Belgrove. Take the first step towards a rewarding career by applying today!
#PGH-BGR
What you will have an opportunity to do:
We are seeking a passionate hospitality professional; strengths in service, thorough knowledge of the guest experience , and exceptional Beyond compare service attitude, for the position of Food & Beverage Manager . The Food & Beverage Manager will lead the dining room and oversee the flawless execution of superior service while ensuring all company policies and standards are met .
In addition to performance of key responsibilities and supportive functions, this position may be required to possess a combination of the following skills and experiences:
- Requires working knowledge of Full-Service Restaurant operations, fine dining core standards, and the standard operating procedures.
- Strong organizational and analytical skills, along with demonstrated ability to multi-task and prioritize in a fast-paced work environment.
- Demonstrated ability to work with maximum efficiency, a ccuracy, and attention to detail.
- Ability to effectively lead and work cohesively as part of a team.
- Ability to exercise sound logic and judgment in evaluating situations and utilizing appropriate resources .
- Must be self-directed, motivated and demonstrate exceptional customer service and interpersonal skills.
- Ability to communicate effectively in the English language, both verbally and in writing. A second language is desirable.
- Must have experience in all Microsoft Office and industry relevant systems such as Micros.
THE WHY
The primary responsibilities for the Food & Beverage Manager will include but are not limited to:
- Assist the Restaurant General M anager in leading the daily operations of the restaurant, while managing the day-to-day activities and assignments of the Front and Heart of the House staff .
- Organize and assist with conducting pre-shift and departmental meetings, communicating information to the team members, such as house count and menu changes.
- Create weekly schedules to ensure proper coverage to service expected business levels.
- Work seamlessly, collaboratively and in tandem with the Restaurant General Manager to create memorable dining experiences for our guests.
- Execute all policies accurately with improvement to quality, s ervice, and operations.
- Engage in ongoing development of Front of the House staff while holding the team accountable for performance and maintaining standards.
- Assist in developing training programs
- A chiev e quality and guest satisfaction goals; respond in a courteous and prompt manner to all guest questions, c omplaints, and/or requests.
- Promote teamwork and quality service through daily communication and coordination with other departments.
- Ensur e consistent adherence to Forbes Five-Star service and Belgrove Resort brand standards, ensuring elevated products and service a re delivered.
- Must be p resent on the floor during peak business periods, to ensure guest satisfaction
- Consistently deliver high standards of care to existing customers and to promote further business by exceeding customer expectati ons where possible.
- Create an environment of engagement for team members, while being a liaison between team members and management.
- Assist the Restaurant General Manager with special projects as assigned.
What are we looking for?
Must have at least five (5 ) or more years of leadership experience in a full-service restaurant , with experience in fine dining or upscale service environmen t preferred, an other related/equi valent field may be considered.
Preferably TIPS and ServSafe Certification
Associate or bachelor's degree, preferably specializing in Hospitality, Food & Beverage and or equivalent experience is required .
Compensation:
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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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