Credit & Collections Support Manager

Based in St. Louis, Core & Main is a leader in advancing reliable infrastructure™ with local service, nationwide®. As a specialty distributor with a focus on water, wastewater, storm drainage and fire protection products and related services, Core & Main provides solutions to municipalities, private water companies and professional contractors across municipal, non-residential and residential end markets, nationwide. With over 370 locations across the U.S., the company provides its customers local expertise backed by a national supply chain. Core & Main’s 5,700 associates are committed to helping their communities thrive with safe and reliable infrastructure. Visit  coreandmain.com  to learn more.

Position Summary

Supports Credit Operations through the administration of credit application processes, customer master data management, ERP systems, RPA workflows, third-party vendor coordination, reporting functions, and department support activities. Serves as a key resource for Credit Managers and business partners by coordinating onboarding activities, maintaining critical system data, supporting workflow automation, managing relationships with external vendors that support credit applications, preliminary notices, and Credit Department functions, troubleshooting system issues, and driving process improvements across multiple credit and collections platforms.

Essential Responsibilities

Credit Application Team Management & Support

Credit Application Administration

- Support the review and processing of commercial credit applications and related documentation.
- Coordinate the use of credit reports, trade references, and supporting information within the credit review process.
- Support customer onboarding, account setup, approval workflows, and document retention requirements.
- Assist with credit application exceptions, process questions, and account maintenance needs.

Master Data Management (MDM)

- Maintain customer master data and support data integrity across business systems.
- Create, update, and maintain customer records, company hierarchies, and parent enterprise relationships.
- Validate customer setup information and coordinate resolution of data discrepancies.
- Conduct customer data cleanup activities to improve reporting accuracy and operational efficiency.
- Partner with business and IT teams to resolve customer master data issues and system exceptions.

ERP & Business Systems Support

- Work within multiple ERP and business systems, including D365, customer master data platforms, and supporting credit applications.
- Serve as a functional resource for customer setup, account maintenance, system integration, and data synchronization issues.
- Support system testing, enhancements, acquisitions, implementations, upgrades, and ERP transition activities.
- Collaborate with Finance, IT, Operations, and Credit teams to improve processes and data quality.
- Submit, monitor, and coordinate system support tickets and enhancement requests.

Robotic Process Automation (RPA) Support

- Work within multiple RPA systems and support automated Credit Operations workflows.
- Maintain user access, distribution groups, and process documentation associated with automated solutions.
- Coordinate issue resolution, testing, implementation, and enhancement of RPA-supported processes.
- Partner with business and technical teams to identify automation opportunities and improve operational efficiency.

Third-Party Vendor & Business Partner Coordination

- Serve as a liaison between Credit Operations and third-party vendors that support credit application processing, preliminary notices, lien-related services, credit reporting, and other Credit Department functions.
- Coordinate vendor relationships to help ensure vendor-supported systems, services, and processes align with departmental needs.
- Manage user access, account maintenance, training coordination, and issue resolution for vendor-supported platforms used by the Credit Department.
- Collaborate with vendors and internal stakeholders on process improvements, automation, workflow enhancements, and operational efficiencies.
- Support vendor implementations, upgrades, testing activities, and system integrations affecting Credit Operations.
- Monitor service issues, escalate concerns, and coordinate resolution of interruptions or system-related problems.
- Assist with documentation, compliance requirements, process updates, and communications related to vendor-supported programs and services.

Credit Information & Construction Credit Services

·  Provide administrative and operational support for D&B, NACM, Equifax, NCS, Textura, and other approved credit or construction-credit service providers.

·  Coordinate access and support associated with credit reporting, preliminary notice, waiver, and lien-management platforms.

·  Assist Credit Managers with credit investigation resources, system questions, and vendor-supported workflows.

·  Communicate relevant system or process changes to affected Credit Department users.

New Credit Manager Onboarding

·  Coordinate system and vendor access for new Credit Managers across required credit, ERP, RPA, and business platforms.

·  Maintain onboarding checklists and supporting documentation.

·  Coordinate training with Credit Application, Waiver, and other Credit Operations teams.

·  Update branch assignments, contact files, distribution groups, and department support tools as required.

Reporting, Data Analysis & Process Improvement

·  Generate, review, and distribute operational and management reports.

·  Monitor data quality and reporting accuracy across multiple business systems.

·  Assist with KPI reporting, departmental metrics, audit support, and process tracking.

·  Analyze process and reporting trends and recommend operational improvements.

·  Document procedures and support standardization across Credit Operations.

Backup & Department Support

·  Provide backup support for key Credit Operations functions, including credit applications, customer master data, waiver-related activities, and system administration.

·  Assist with Credit Department projects, acquisitions, business integrations, and coverage needs.

·  Maintain departmental documentation, procedures, and reference materials.

·  Perform additional Credit Operations responsibilities as assigned.

Required Skills & Qualifications

- Strong knowledge of commercial credit and collections processes.
- Experience supporting a Credit Application Team or similar operational function.
- Experience working within multiple ERP, RPA, vendor, and business systems.
- Strong analytical, organizational, problem-solving, and troubleshooting skills.
- Ability to manage multiple priorities and coordinate work across internal and external partners.
- ·  Effective written and verbal communication skills.
- ·  Proficiency with Microsoft Office applications, reporting tools, and customer master data systems.
- ·  Ability to collaborate effectively with Credit, Sales, Operations, Finance, IT, and third-party vendors.

Key Working Relationships

·  Credit Managers, Credit Analysts, and Credit Operations teams

·  Branch and Sales personnel

·  Finance, IT, Operations, and Master Data teams

·  Third-party credit application, credit reporting, preliminary notice, lien, waiver, automation, and technology vendors

Document Note

This job description consolidates the responsibilities developed during the RCM OneNote review and subsequent revisions. It is intended as a working draft and may be adjusted to align with the organization’s official job classification, compensation, and Human Resources requirements.

Core & Main is an Equal Employment Opportunity employer. Employment at Core & Main is based solely on a person’s merit and qualifications directly related to professional competence.  Core & Main does not discriminate against any employee or applicant on the basis of race, creed, color, religion, national origin, nationality, ancestry, age, disability, veteran status, pregnancy or related condition (including breastfeeding), affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, citizenship, or any other basis protected by law.

None of the questions in this application are intended to elicit information regarding any protected characteristics, nor imply any limitation, illegal preferences or discrimination based upon non-job-related information or protected characteristics.

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