About this role
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
Welcome to The Dellshire, a distinctive pre-build property in the Pyramid Global Hospitality portfolio. Set to open in the Spring of 2026, this themed resort will feature a design unlike any other, offering a unique setting for future hospitality professionals. Dellshire Resort, an independent four-star destination resort, is nestled in the scenic beauty of Wisconsin Dells. This is a rare opportunity to shape and elevate the positioning of a unique property known for its immersive guest experiences, natural surroundings, and Midwestern hospitality. As The Dellshire moves through development, future team members have the opportunity to be part of the launch of something truly special. As part of the Pyramid Global Hospitality family, you’ll join a people-first culture that values collaboration, growth, and exceptional service. If being part of a one-of-a-kind opening excites you, we invite you to join our Pyramid family and apply today.
What you will have an opportunity to do:
Senior Rooms Manager
Dellshire Resort
Where imagination, wonder, and togetherness come to life in extraordinary style.
Shape your success in a place built for unforgettable experiences.
At Dellshire Resort - a world-class, medieval-inspired destination where technology meets timeless adventure - you’ll join a team dedicated to awakening imagination, wonder, and connection.
The Senior Rooms Manager leads the daily operations of Housekeeping, including laundry, and Front Office, including reservations, front desk, and bell services, at Dellshire Resort. This position is accountable for clean and ready guest rooms, accurate reservations and room inventory, efficient arrivals and departures, and a consistent guest experience throughout the stay.
The Senior Rooms Manager develops department leaders and team members, manages labor and operating expenses, and coordinates closely with Engineering, Sales, Revenue Management, Security, and other resort departments. The role combines hands-on operational leadership with planning, performance review, and service improvement.
Why You’ll Love Dellshire
- Be part of a resort that blends luxury and adventure into a storybook setting.
- Work with a team that values creativity, collaboration, and connection.
- Experience professional growth in a dynamic, pre-opening environment with room to make your mark.
- Competitive pay
- Comprehensive health, dental, and vision coverage
- Paid time off and holidays
- 401(k) with employer match
- Associate recognition programs
- Exclusive discounts and family perks
- Free employee meal daily
What You’ll Do
Rooms Leadership & Team Development
- Lead and coordinate Housekeeping and laundry operations, along with reservations, front desk, and bell services; set clear service, cleanliness, and productivity expectations for each team.
- Recruit, train, coach, and evaluate managers, supervisors, and team members; support succession planning and address performance concerns promptly and consistently.
- Build schedules and staffing plans around occupancy, group arrivals, seasonality, and business demand while maintaining appropriate service coverage.
- Maintain and improve departmental procedures, training, shift handoffs, and communication across Rooms functions.
Guest Experience & Daily Operations
- Oversee reservations accuracy, room assignments, check-in and check-out, guest requests, luggage assistance, and service recovery.
- Coordinate room status, inspections, cleaning priorities, and out-of-order rooms with Housekeeping, Front Office, and Engineering to meet arrival commitments.
- Ensure guest rooms, public areas, and back-of-house spaces meet resort standards for cleanliness, presentation, and safety.
- Respond to escalated guest concerns, investigate recurring issues, and follow through with guests and affected departments.
- Review arrivals, departures, occupancy, VIP and group needs, room inventory, and guest feedback; adjust daily priorities as needed.
Financial Performance, Systems & Compliance
- Prepare and monitor Rooms labor plans, budgets, payroll, supplies, linen and amenity inventory, and cost controls in partnership with resort leadership.
- Track operating measures such as room readiness, housekeeping productivity, guest satisfaction, service recovery, and cost per occupied room; act on trends.
- Partner with Sales and Revenue Management on room inventory, reservation controls, group blocks, and demand forecasts; communicate operational constraints and opportunities.
- Maintain accurate records and effective use of the property management system, reservations tools, and Housekeeping systems.
- Ensure teams follow company policies, safety procedures, security practices, and applicable requirements, including proper handling of chemicals and equipment.
- Serve as Manager on Duty when assigned and support resort-wide operations during high-volume periods or service disruptions.
What are we looking for?
Who You Are
- Five or more years of progressive hotel or resort Rooms leadership experience, including direct responsibility for both Front Office and Housekeeping operations.
- Experience leading managers or supervisors and developing teams in a full-service hotel or resort environment.
- Working knowledge of reservations, room inventory, property management systems, housekeeping operations, labor planning, and departmental budgets.
- Ability to analyze operating reports, set priorities across departments, and resolve guest and team concerns with sound judgment.
- Strong communication, coaching, organization, and cross-departmental collaboration skills.
- Bachelor’s degree in hospitality management or a related field preferred; equivalent relevant experience considered.
Join us in creating something extraordinary.
Apply today to bring your passion for hospitality to Dellshire Resort—where every Guest tells a story, and every story begins with you.
Dellshire Resort is part of Pyramid Global Hospitality , a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first.
Pyramid Global Hospitality is an Equal Opportunity Employer
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
Compensation:
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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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