Housing Stability Manager

* This opportunity is currently limited to internal candidates, and only applications from current employees will be considered at this time.

WHO WE ARE

The Road Home was founded in 1923 and has been a leader in the endeavor to end homelessness for over 100 years. We provide low-barrier emergency shelters, supportive services, and housing-first-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community.

The Road Home is an Equal Opportunity Employer

Our mission to help people experiencing homelessness is strengthened by a highly qualified team with a variety of perspectives, backgrounds, and experiences. We are committed to fostering a workplace where everyone feels valued, respected, and empowered to contribute their unique strengths.

We welcome applicants from all walks of life who share our passion for ending homelessness, collaboration, and compassion. Together, we can create a supportive environment where every voice is heard, and every person has the opportunity to succeed.

The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.
Come be part of the solution.
We have a robust, reasonably-priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)

- Health Care Plan (Medical, Dental & Vision)
- HSA, FSA, HRA (We reimburse part of your deductible!)
- Retirement Plan (403B with TRH contribution and match)
- FREE Life Insurance for employees
- Paid Time Off (Vacation, Sick & 12 Public Holidays)
- One Floating Holiday Per Year
- Free Short Term & Long Term Disability
- Employee Assistance Program
- Free Training & Development
- Tuition Assistance for a wide variety of classes!
- Public Service Loan Forgiveness (PSLF) qualifying agency

JOB SUMMARY

The Housing Stability Manager promotes housing stability for individuals and families experiencing homelessness in Salt Lake County by overseeing rental assistance programs funded through TBRA, CoC, and other federal, state, and local grants. This role manages eligibility processes, coordinates housing placements, and ensures compliance with program and grant requirements. The Manager supervises a team of Housing Navigators who work directly with individuals and families to assess eligibility and help them retain permanent housing. Responsibilities include coordinating caseloads, managing monthly administrative processes such as projections, recertifications, and rent payments, and collecting program data to support outcomes and reporting. This position requires strategic oversight, operational leadership, and a commitment to trauma-informed, equity-centered service delivery.

*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

*This is an in-person position that requires travel between various resource centers and shelters.

Reports to
Division Director of Housing Opportunities

Position Status
Full-Time, 40 hours

Shift/Schedule
Monday-Friday

Grade, Salary Rate
Grade 9, $24.25/Hour

FLSA Status
Exempt

Essential Duties and Responsibilities

- Oversee day-to-day operations of TBRA, CoC, and other grant-funded rental assistance programs.
- Ensure compliance with all applicable regulations, grant requirements, and internal policies.
- Monitor program performance metrics and prepare reports for internal review.
- Lead collaborative meetings with case management teams to support housing stability and streamline service coordination.
- Manage eligibility and recertification processes to ensure accuracy and timeliness.
- Oversee monthly rent processes to ensure timely release of eligible payments.
- Collaborate with the Division Director, Grants team, and Finance team on budgeting, billing, and reporting.
- Maintain accurate documentation and data entry in accordance with funder requirements.
- Coordinate service delivery across programs, departments, and partner agencies.
- Build and maintain partnerships with landlords, service providers, and government agencies.
- Maintain regular communication with the Division Director regarding program operations.
- Promote trauma-informed, equity-centered, and strengths-based service delivery across all program activities.
- Support Housing Navigators in landlord negotiations to secure and maintain housing placements.
- Develop expertise in affordable housing resources and best practices to inform program direction.
- Attend collaborative meetings with external partners to support coordinated service delivery.
- Identify and address process inefficiencies through quality improvement initiatives.
- Participate in professional development opportunities and represent the agency in community coalitions, housing networks, and stakeholder meetings.
- Attend mandatory agency trainings, including Trauma-Informed Care, Housing Focused, De-escalation, Suicide Prevention, CPR, and more.
- Participate in emergency drills and environmental safety activities, as required.
- Follow all agency protocols for security, safety, and sanitation to maintain a clean and secure environment for guests and staff.
- Maintain regular and reliable attendance as an essential function of this position.

*Other duties as assigned.

*Reasonable accommodations may be considered to enable all individuals to perform these essential functions, so please still apply.

Supervisor Duties and Responsibilities

- Model trauma-informed leadership in all interactions with staff and guests.
- Provide clear, constructive feedback to staff regularly, fostering growth and accountability.
- Hire, train, mentor, and support team members through hands-on guidance and resource sharing.
- Delegate tasks effectively while ensuring equitable distribution of workload.
- Resolve conflicts promptly and professionally, using de-escalation techniques and leading difficult conversations with kindness and directness.
- Uphold agency policies consistently and lead by example.
- Conduct regular one-on-one meetings with employees to exchange feedback, actively listen, and address professional development needs.
- Develop and implement performance improvement plans and other corrective actions when needed, with measurable goals, equipping staff with the tools and guidance to achieve success.
- Collaborate cross-departmentally to align team goals with an organizational mission.
- Monitor and ensure completion of all mandatory training, while maintaining accurate participation records.
- Track and report on team performance metrics (attendance, outcomes, etc.), as needed.
- Perform employee evaluations as scheduled, offering actionable feedback and tailored support.
- Advocate for staff needs while balancing operational priorities.

Promoting Best Practice

- Actively engage with and honor the unique backgrounds, identities, and experiences of all individuals we serve.
- Advance the agency’s commitment to honoring diverse ethnic and cultural heritages through daily actions that foster genuine belonging.
- Implement Housing Focused principles, risk management strategies, and high-access services as foundational to our mission.
- Maintain healthy boundaries using trauma-informed approaches in all interactions.

*Must pass a pre-employment background check and drug screening.

Education and Experience

- Bachelor's degree in Social Work, Public Health, or a related field is preferred; equivalent work experience may be considered.
- At least two years of direct supervisory experience is required.
- Experience with program and/or grant management is strongly preferred.
- Knowledge of social services, homeless resources, housing systems, and/or property management engagement is preferred.
- Experience working with diverse and/or vulnerable populations is preferred.

Skills and Expectations

- Demonstrate sound judgment and confident decision-making to advance program goals and support team success.
- Lead collaboratively with a commitment to continuous improvement and staff development.
- Communicate clearly and professionally in all written and verbal interactions with staff, partners, and stakeholders.
- Delegate effectively while modeling trauma-informed, compassionate engagement in all interactions.
- Analyze program data and outcomes to identify trends, measure progress, and inform decision-making.
- Build and sustain productive relationships with landlords, service providers, government agencies, and community partners.
- Model cultural humility and trauma-informed practices in all aspects of work.
- Strong interpersonal skills and ability to work with diverse populations.
- Provide thoughtful and attentive customer service by communicating clearly and handling difficult situations with professionalism, patience, and empathy.
- Use strong computer programs (email, spreadsheets, and more) and have strong computer skills.
- Ability to accept supervision, direction, and feedback with openness.
- Communicate clearly and effectively with clients, coworkers, and supervisors using verbal and written communication.

Physical and Equipment Requirements

- Ability to lift and move heavy items up to 25 pounds.
- Ability to sit, stand, and move for at least an hour at a time or more.
- Ability to use stairs or steps.
- Must be at least 21 years old, have a valid, unexpired driver’s license, and the ability to drive a vehicle, as needed.