Customer Success Analyst

Dealpath is looking for a self-motivated Customer Success Analyst to join our growing team in New York City!

If you’re interested in starting a career in Customer Success, Dealpath encourages you to apply. As our Customer Success Analyst you will play a vital role in ensuring our strategic customers adopt and utilize Dealpath to its utmost capabilities.

The Customer Success team is supportive and values collaboration, which means they’ll be with you to support your career growth journey. In this role, you’ll gain the experience needed to advance into roles like Customer Success Manager, paving the way for a fulfilling career here at Dealpath.

You're excited about this opportunity because you will :

- Take charge of common platform questions and issues for customers from start to finish, while working in a dynamic and fast-paced environment

- Respond to inquiries in a timely manner to help our customers optimize Dealpath to meet their platform utilization and investment goals

- Develop deep product expertise, becoming a go-to resource for both customers and teammates.

- Collaborate with cross-functional teams to identify areas where we can better serve our customer base through automation or added features

We're excited that you have :

- A proactive problem solver who feels excited about contributing new ideas towards achieving operational excellence in a fast paced environment.

- Product-focused; you enjoy and feel challenged mastering new software

- Able to effectively partner, collaborate, and communicate with technical and non-technical colleagues

- Always thinking of new ways to effectively serve customers and improve the Customer Success team’s internal processes

- Resourceful and not afraid to try out-of-the-box approaches to resolve complex issues

Qualifications :

- Bachelor’s degree or higher

- 0 to 2 years of professional experience. Internship experience in commercial real estate, SaaS, customer success, AI, or data is preferred, especially in a customer facing role

- Strong written and verbal communication skills, with comfort presenting to senior executives.

- Empathy for customers, and passion for helping them

- Demonstrated ability to manage ambiguity and apply problem-solving skills

- High attention to detail and accuracy

- Strong knowledge and proficiency in Excel / Google Sheets

Nice to haves :

- Familiarity with Zendesk, Asana, Salesforce, Jira, and SQL, plus hands on experience using AI tools like Claude or ChatGPT to work faster and smarter

- Strong interest in a long-term career in Customer Success

- Prior internship experience supporting Customer Success or Go-to-Market teams

The Perks & Culture :

- Medical, dental, and vision insurance

- Health Savings Account (HSA) & Flexible Spending Account (FSA) options

- 401(k) retirement plan

- Paid Parental Leave

- Flexible Time Off (FTO) policy

- Commuter benefits program

- Monthly wellness reimbursement to support physical and mental well-being

- Hybrid Work Policy

- Non-Exempt: $85,000 Annually, with a 5k Bonus.

- This position is also eligible for Dealpath's equity plan.

- Your compensation will be based upon several factors including your experience, qualifications, education, location, and the skills assessed in Dealpath's interview process. Your actual compensation will be confirmed in writing at the time of offer.

- Dealpath's compensation ranges are determined by current market data, so compensation data posted on our job posts may change as new market data becomes available.

About Dealpath :

Dealpath is the world's largest and most trusted AI-powered operating system for real estate investing. To date, the platform has powered more than $10 trillion in transactions, partnering with hundreds of firms, including leading global institutions such as Blackstone, Nuveen, LaSalle, CBRE IM, MetLife, Newmark, New York Life, UBS, Manulife, DWS, and Principal.

By bringing together the only private exchange for institutional real estate listings, investment data, and intelligent execution workflows into a single platform, Dealpath enables firms to capture more opportunities, make faster decisions, execute efficiently, and deliver superior returns.

Our company is led by an experienced team and backed by a combination of top tier venture capital firms and strategic industry partners including Blackstone, Nasdaq, 8VC, JLL Spark, WTI, GreenSoil Investments, LeFrak, Milstein, Bechtel, and Morgan Stanley Expansion Capital.

We value your voice! If you get excited about solving real business challenges and working closely with other smart folks in a winning culture, we'd love to meet you.

Interview Process Notice

Dealpath conducts interviews via video conference. To support our interviewers with accurate note-taking, we may use AI-assisted transcription tools during your interview sessions. By participating in the interview process, you acknowledge that interviews may be recorded or transcribed using these tools for note-taking purposes only. Transcripts are used solely for internal evaluation and are not shared outside of the hiring team.