About this role
Job Summary and Responsibilities
As our Department Assistant Scheduler, you will coordinate and complete patient access, clerical, reception, and basic ADL duties within the department. Your role is vital for efficient daily operations and positive patient experience.Every day you will manage complex patient rescheduling and appointment confirmations, meticulously handle inventory, and assist with restocking. You will also perform various administrative tasks to support department functioning.To be successful in this role, you will demonstrate exceptional organizational skills, meticulous attention to detail, and a patient-centered approach. Your ability to manage multiple tasks and communicate effectively is crucial.
- Greets arriving patients and their families, visitors and other hospital/medical staff in a kind, courteous manner, utilizing the principles of IDEA
- Keeps lobby and public areas organized and professional in appearance
- Manages multiple phone lines, maintaining a positive, cheerful demeanor
- Responds expeditiously to patient or physician complaints, resolves issues independently, with a positive outcome and escalates issues to supervisor as appropriate
- Coordinates intake of new outpatients, including multidisciplinary referrals
- Schedules complex new patient appointments accurately, and in an appropriate manner as per scheduling guidelines
Job Requirements
Required
- High School diploma or GED diploma
- One (1) to Three (3) years of secretarial experience
Preferred
- Secretarial experience in healthcare setting
- Insurance authorization and insurance benefit verification experience
- Accounts Receivable experience in a healthcare business setting
- Patient scheduling experience
- Electronic Medical Record (EMR)experience
- Cerner experience
Where You’ll Work
Are you ready to join a healthcare family where your values align with ours? At Dignity Health – Yavapai Regional Medical Center (DH-YRMC), now a proud part of CommonSpirit Health, a not-for-profit integrated healthcare provider, our core mission guides every decision and every interaction.
Here, you'll discover more than just a job; you'll find rewarding career opportunities across a comprehensive network of inpatient and outpatient services. From a vibrant community hospital, YRMC has grown into a leading regional healthcare system.
Say hello to a relaxed lifestyle that empowers you to prioritize both your professional growth and family time. YRMC extends this inviting spirit within our walls, fostering a strong sense of family, and belonging among our team members.
Come experience the exceptional quality of life that YRMC and Prescott offer. Work at the heart of #hellohumankindness and discover where your career and well-being truly connect.