About this role
Description
Amazon's Workforce Solutions Assignments team is launching a new concierge service line dedicated to international assignment support, and we need you to help bring it to life. As a Human Resources Specialist I, you will provide critical operational support for Amazon's international assignment program, keeping case files current, tracking deadlines across Relocation, Immigration, and Tax partners, and ensuring Assignment Managers and Specialists have everything they need to deliver an exceptional employee experience. You will use an internal case management tool, Microsoft Office products, and Amazon Q to manage your work and continuously improve how we serve assignees. This is a chance to join a global team of subject matter experts at a moment when the program is expanding to offer highly customized, high-touch support to assignees and their families, with real opportunities to deepen your expertise in global mobility and benefits or policy administration.
Key job responsibilities
- Provide operational support to Assignment Managers and Specialists by maintaining case records, processing documentation, managing data entry, and ensuring case files are complete and accurate in the case management system.
- Execute vendor and partner follow-ups with Relocation, Immigration, Tax, and other providers, confirming task completion, tracking outstanding items, and reporting status back to case owners.
- Track milestones and deadlines across the case portfolio, including visa renewals, lease expirations, tax filing dates, and benefits enrollment windows, flagging at-risk items to case owners in advance.
- Prepare case materials for consultations, offer presentations, and stakeholder meetings by assembling documentation, gathering data, scheduling participants, and coordinating logistics.
- Manage case correspondence and maintain the shared mailbox, drafting communications, filing case notes, and compiling ROI tracking data for program-level reporting. Identify process improvements that strengthen the assignee experience and team efficiency.
A day in the life
You will start each day reviewing the case portfolio for upcoming deadlines: a visa renewal due next week, a housing lease expiring next month, a tax filing date approaching. From there, you will follow up with vendors to confirm task completion, prepare briefing materials for an Assignment Manager's consultation call, update case records in the case management system, and flag anything at risk before it becomes a problem. Along the way, you will spot patterns and suggest improvements to how the team manages cases, building your expertise in global mobility and policy administration. Your work keeps cases moving forward on time and with complete documentation.
About the team
The Assignment Concierge Service sits within Amazon's Workforce Solutions Relocation Services team. We provide end-to-end, high-touch case management for employees and families on international assignments, with proactive coordination across 10+ partner teams and personalized guidance through every phase of the assignment lifecycle. Our global team of subject matter experts is building something new: a concierge model that gives each assignee a named point of contact and a consistently excellent experience throughout their move.
Basic Qualifications
- 3+ years of human resources experience
- Experience with HR processes and systems
Preferred Qualifications
- Experience with process improvement and stakeholder management
- Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.