About this role
Job Requirements
About the Role
Step into the spotlight as a Customer Service Executive at IDFC FIRST Bank’s Phone Banking unit! Be the voice our customers trust—resolving queries, delivering top-notch service, and guiding them toward smarter banking solutions. If you love helping people and thrive in a fast-paced environment, this is your chance to grow with a brand that puts customers first.
Key Responsibilities
Handle inbound calls and resolve customer queries
Maintain service quality, AHT, and first contact resolution
Ensure timely closure of customer requests
Promote digital channel adoption
Support service improvement initiatives
What We’re Looking For
Education: Graduate (any discipline)
Experience: Customer service experience preferred
Skills: Great communication, problem-solving, and a customer-first attitude