About this role
Front Desk Agent
Location: Brian Head Lodge | Department: Front Desk
Love making guests feel at home from the moment they walk in the door?
As a front desk agent, youll be the first point of contact for lodge guests - managing reservations, checking guests in and out, and helping them with everything they need for a relaxing mountain stay.
What Youll Do:
- Manage phone, email, and online reservations and inquiries with accuracy and efficiency.
- Register guests and collect required information upon arrival.
- Provide guests with info about rooms, rates, amenities, and local recommendations.
- Process payments, verify credit card details, and maintain accurate records using a Point-of-Sale (POS) system.
- Coordinate guest questions or concerns with professionalism and care.
- Coordinate with housekeeping to ensure rooms are guest-ready.
- Complete additional duties as assigned to support team operations.
Qualifications
What Were Looking For:
- Has a high school diploma or GED.
- Processes strong verbal and written communication skills.
- Can work flexible shifts, including weekends, holidays, and evenings as needed.
- Handles guest concerns with patience and professionalism.
- Can pass a background check.
- Ability to sit and stand for long periods of time, and lift up to 50 lbs.
Why Youll Love It Here:
- Free Brian Head Resort season pass + access to partner mountains.
- Discounts on Resort food, retail, rentals, and lessons.
- Meet great people and make a difference on the mountain!
- Be a part of a friendly team in a positive environment.
Ready to welcome guests and make their mountain getaway unforgettable?
Apply now to be a Front Desk Agent at Brian Head Lodge!