About this role
The Senior Manager of Talent Acquisition serves as the subject-matter expert in all facets of full-cycle talent acquisition and ensures there is a robust and effective recruitment environment that positively impacts new hire retention. Participates and/or leads projects and initiatives to meet the recruitment goals and timelines. Build and develop excellent working relationships with internal and external stakeholders to develop a thorough understanding of business needs to identify strategies to meet the current and future talent needs of the organization.
Requirements
- Ensures adherence to policies and procedures defined for the TA department at DATAMARK, at Site Level by collaborating with HR teams within their country.
- Provides leadership and vision to the regional Talent Acquisition teams, by having a continuous improvement mindset, bringing new and effective techniques for candidate sourcing, screening, interviewing, hiring, and retention.
- Collects data and develops metrics from the Company Applicant Tracking Solution and other data points to effectively analyze key recruitment activity to understand and improve recruiting effectiveness.
- Responsible for the coordination of Talent Acquisition at multiple regional locations.
- Partners with Operations to create Talent Acquisition programs that support the Company’s vision for growth.
- Manages all vendor relationships related to Talent Acquisition to include the Applicant Tracking Solution, Job Boards, Online Reputation Management and pre-employment verifications, screenings and assessments.
- Identifies and implements tools on a country-specific level that streamlines Talent Acquisition functions and provides excellent reporting for ease of operational management.
- Updates, creates and implements appropriate TA policies, procedures and work instructions as needed.
- Audits site TA teams to ensure compliance with corporate initiatives, policies and procedures
- In partnership with Site Human Resources, mentors and develops the TA personnel in the effort to continuously provide a learning environment which promotes excellence and growth.
- Keeps informed about all TA-related legal and regulatory issues that are pertinent to their country and recommends changes to Corporate Human Resources as required.
- Leads and manages the training environment for assigned sites to ensure maximum effectiveness and increase retention among new hires.
- Drives communication and teamwork amongst the TA teams to ensure there is continuous and comprehensive feedback from Operations on the quality of candidates.
Benefits
- Education Experience:
- Bachelor’s degree in HR Management, Business Administration, or related field.
- Field Experience:
- At least 8 to 10+ years of demonstrated progressive responsibility in Talent Acquisition
- Position Experience:
- At least 5 years of experience in a talent acquisition management position
- Prior experience in managing a training function or hands-on training experience
- Other Qualifications:
- Demonstrated experience in designing, developing, and implementing Talent Acquisition strategies to meet Company needs
- Previous recruitment experience in a BPO or Call Center environment
- Ability to travel within region as required
- Bilingual in English and Spanish
- Previous experience leading teams at multiple sites preferred
- Strong technical experience Talent and/or HR software systems preferred
- Experience with Talent Brand, Recruitment Marketing, and TA Enablement functions preferred
Required Skills:
- Working knowledge in structuring Talent Acquisition departments to maximize efficiency
- Ability to identify and implement the latest and most effective practices for the administration of a Talent Acquisition resource
- Well-versed in country-specific employment law to ensure compliance across multiple locations;
- Highly effective interpersonal skills
- Excellent written and oral communication skills
- Strong analytical and decision-making skills
- Solid business acumen