About this role
Overview:
E ntry-level role in the Digital Product organization , designed to build strong product management fundamentals, an understanding of M&T’s customers, operating model, regulatory environment, and technology ecosystem, and hands-on experience supporting product operations. The role begins with an early commitment to product operations and learning within Digital, then creates a feeder path into broader opportunities such as Product Manager, Product Owner, Digital Strategy Manager , Customer Experience, or similar roles based on associate interest, demonstrated skills, and business needs.
Primary Responsibilities:
- Support day-to-day product operations activities, including product documentation, issue tracking, process coordination, reporting, meeting preparation, and follow-up on action items.
- Assist Product Managers, Product Owners, and Digital leaders in gathering information, organizing inputs, and coordinating work across business, technology, risk, compliance, operations, and customer experience partners.
- Contribute to the development and ongoing refinement of product documentation, requirements, user stories, journey maps, procedures, and operational routines.
- Develop familiarity with digital banking capabilities, customer journeys, product performance measures, compliance considerations, and the technology ecosystem that supports M&T’s digital experiences.
- Participate in market, customer, competitive, and operational research to support product decisions and identify opportunities for improvement.
- Help coordinate product governance routines, including intake, prioritization support, readiness activities, release coordination, controls, and stakeholder communication.
- Build product management capabilities through hands-on assignments, mentorship, training, and exposure to multiple areas across Digital.
- Demonstrate curiosity, accountability, strong communication , and a willingness to learn while supporting continuity in the product operations function.
- Understand and adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Complete other related duties as assigned.
Skills / Capabilities Required:
- Strong interest in digital banking, product management, customer experience, technology, or financial services.
- Demonstrated curiosity, learning agility, problem-solving ability, and attention to detail.
- Ability to organize information, manage follow- through , and communicate clearly with cross-functional partners.
- Comfort working with ambiguity, asking thoughtful questions, and learning new tools, processes, and business concepts.
- Basic analytical, research, presentation, and written communication skills.
- Ability to work in Buffalo, NY, to support in-person learning, mentorship, and engagement with the Digital team.
Education and Experience Required:
Associates' degree
Minimum of two years’ work experience.
Combination of four years banking or related experience.
Education and Experience Preferred:
Exposure to product management, Agile delivery, design thinking, customer journey mapping, data analysis, process improvement, banking, fintech, or technology projects.
Demonstrated interest in building a career in Digital with potential progression into Product Manager, Product Owner, Digital Strategy, Customer Experience, or related roles.
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $22.61 - $37.67 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.
# Location
Buffalo, New York, United States of America