About this role
Job description: Please read entire description for hours and bilingual requirements
About the Role
As a member of the Clinical Team, you will be responsible for supporting the Icon Orthopedic PA or NP in the execution of a patient’s treatment plan. This will involve both direct patient contact via text/email/phone as well as administrative task completion in multiple digital platforms. You will become the right hand person of the Clinician and a trusted advocate for the patient.
Responsibilities
- Build trust with patients with an empathetic attitude and working knowledge of healthcare
- Communicate and collaborate with external office staff as well as other members of the Icon clinical team
- Prioritize the patient experience navigating their MSK care journey with unparalleled customer service
- Complete tasks as directed by clinician in a fast paced environment
You May Be The Ideal Candidate if You Have...
- At least 3 years of customer service in a healthcare setting
- Ability to use multiple digital tools for record keeping and patient care directives
- Excellent interpersonal skills and ability to engage patients
- Ability to effectively communicate with other members of the Icon Team
- Hard-working, flexible and able to handle the pressure of a fast-paced quickly evolving environment
- Minimum 1 year of experience working in a fully remote or hybrid environment
- Ability to problem solve independently and “think on your feet” as needs arise
- MUST BE BILINGUAL ENGLISH/SPANISH
- Several openings in both EST and CST
Full benefits package on hire
Fully Remote
Salary 52k per year
Job Type: Full-time
Pay: $52,000.00 per year
Benefits:
- 401k
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Language:
- Spanish and English (Required)
Work Location: Remote
Important Notice: Protect Yourself from Recruitment Fraud
To ensure you are communicating with a legitimate Icon Health representative, please not
- Verified Communication: All official emails from our team will only come from an @iconhealthco.com email address.
- Live Interviews: We never hire based on text or chat alone. Our multi-stage interview process always involves several live conversations with our team members via phone and/or web conference.
- Your Privacy: We will never ask for sensitive financial information, home office equipment fees, or payment at any point during the hiring process.
If you receive a suspicious request or an email from a different domain claiming to represent Icon Health, please do not engage