About this role
- Answer parts telephone calls and wait on walk in customers promptly and courteously
- Assist customers by researching parts from the manufactures parts manual
- Prepare parts quotes
- Enter orders in the computer
- Coordinate setting up new customers in the computer
- Ensure customer service by suggested sales to meet the total customer needs
- Assist mechanics with parts diagrams and identifying parts accurately
- Post parts to work orders from the parts warehouse and service techs
- Support the mechanics by processing orders in a timely manner
- Physically pull parts for customers and assist in putting away stock
- Understand the computer parts system and how parts are affected by various transactions
- Ensure orders are processed with current pricing, cost and freight
- Utilize company inventory to reduce surplus and identify incorrectly ordered parts to be returned
- Ensure customer part requirements are on order if not in stock
- Other duties as assigned.
Qualifications
- Must have a basic knowledge of all equipment sold by Heavy Machines
- Must be able to use all reference manuals
- Excellent organizational and time management skills. Ability to handle stress associated with dealing with deadlines
- Excellent customer service skills to include conflict resolution is required
- Strong computer skills
- Must be a Team Player
- Able to assist with special projects as directed by Customer Service Manager
- High school diploma or GED equivalent
- Minimum of 2 years experience working in a parts and/or service background
- Preference given to candidates with a heavy truck parts and service background
- Forklift experience
- Valid Drivers License is a plus