About this role
Realize your potential by joining the leading performance-driven advertising company!
As a Frontline PS Technical Support Engineer on the Professional Services team in our Gurgaon office, you’ll play a vital role in providing support via various channels like chat, email, and video conference, demonstrating flexibility and adaptability to different communication mediums. Being service-oriented and prioritizing the client's needs is key, as is the willingness to continually learn and adapt to new technologies and methodologies.
To thrive in this role, you'll need:
- Excellent communication skills in English, both verbal and written.
- Open for 24x7 shifts.
- Should have working experience in ad tech industries.
- Should have working experience in Technical Support, understanding of logs, and working knowledge of APIs and SQL.
- Strong multitasking, prioritization skills, and attention to detail
- A motivated team player with a positive attitude and the ability to accept and give productive feedback
- Ability to stay calm and maintain performance when under pressure.
- Willingness and ability to work in a fast-paced, ever-evolving environment and learn new technologies
How you’ll make an impact:
As a Frontline PS Technical Support Engineer , you’ll bring value by:
- An Engineer should possess extensive knowledge and technical expertise in the Ad tech domain.
- Troubleshoot and resolve complex technical issues that arise while providing highest level of customer experience
- Serve as the first point of contact for Taboola’s clients.
- Timely response to incoming customer support inquiries via email, Live Chat and support ticketing system.
- Communicate urgent technical issues internally and externally.
- Troubleshoot technical issues and escalate issues internally as needed.
- Board management and timely Case Assignment.
- Ensure equal workload distribution to the team members.
- Be responsible for highlighting operational issues to the management and plan to mitigate them.
- Able to work in different shifts as part of 24/7 operation.
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