About this role
CapNOW Coverage Coordinator [INTERNAL CANDIDATES ONLY]
Department: Pricing / Truckload
Schedule: Monday-Friday, [0700-1600; 0800-1700; 0900-1800] Eastern Standard Time
SUMMARY OF POSITION:
The role’s primary focus is ensuring the coverage of API freight, while serving as a central link between our carrier network and internal teams.
- Full-Cycle Load Coverage: Post, book, and ensure 100% coverage and compliance to operational standards for all API customer freight
- Strategic Sourcing: Manage inbound quote traffic from individual DAT postings and other carrier quote procurement tools to maximize margin
- Proactive Issue Management: Handle carrier escalations, surface loads with low interest, and communicate effectively to adjust pricing strategy and offer rates
OPERATIONAL STANDARDS
- Load Management: Monitor shipment statuses, ensure driver information is assigned prior to appointment times, and collect necessary documentation (POD, BOL) for prompt invoicing
- Process Optimization: Follow established booking protocols and continuously seek improvements to streamline account operations and service delivery
- Leverage Logistics Tech: Utilize software including Fleetworks, Parade, Convoy, DAT, and Truckstop to gather bids, analyze real-time market data, and optimize data collection
- Feedback Loop: Communicate real-time market feedback and rate suggestions to pricing, tech, and customer teams to ensure competitive and efficient coverage
CapNOW TEAM GOALS
- All loads have suggested carrier rates 48 hours before ship date, and are updated throughout the load coverage cycle based on market intelligence and live feedback from carriers
- Maximize margin and mitigate losses through proactive communication with customer teams, pricing, and CapNOW developers
- Continuously improve our pricing algorithm, software, and strategy to become the premier spot API carrier in the industry – perpetual beta
COMPENSATION:
- Base Salary + Commission