About this role
Role Purpose
Responsible for writing body shop damage estimates, negotiating with customers/insurance adjusters, and all related accounting functions, while performing other income-related activities in the absence of the body shop manager.
Leadership
This position does not lead others
Core Accountabilities
- Greet customers promptly and give fair estimates on cost and time required for bodywork. Break down estimates into labor and parts before job is started.
- Follow standard operating procedures with DRP programs.
- Schedule appointments and transportation for customers with rental agency and/or Hoffman shuttle service.
- Document daily in CCC1 & DealerTrack.
- Communicate effectively with customer/insurance/technician throughout the repair process. Prepare supplements and obtain insurance company approval in a timely fashion.
- Revise and approve time allowances for each job.
- Follow-up on parts department orders to ensure parts availability. Keep track of returned parts, credits, etc.
- Answer phone calls, set up appointments, and take messages as necessary.
- Monitor quality control throughout the repair process.
- Follow all policies and procedures as designated by the Hoffman Auto Group Privacy Act policy.
- Prepare final billing for completed repair orders. Perform cashiering duties, along with accounts receivable follow up. Maintain accounts receivables below sixty (60) days.
- Meet training requirements.
Qualifications
Competencies and Qualifications
- Appraisers license required
- High School Diploma
- 1-2 years experience in a customer service orientated environment preferred
- Can adapt and embrace change with an internal and external customer centric mindset
- Act as an advocate for teammates and have a strong commitment to technology advancement
- Possesses effective communication skills: oral, written, listening.
- Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.